Governance & StrategyApplication lifecycle management Maintenance and support Training and Promoting Customer engagement/stakeholder managemennt Execution and Service Delivery

IT Infrastructure OperationsBackup for respective Managers and supplement them to DeliverOwnership of maintaining Contract/Agreements/AMC on IT assets and InventoryEffective and structured IT Vendor ManagementBuilding IT Vendors/Partners management framework to bring in focused, well organized process ensuring deliveries on time with cost and qualityIdentify, evaluate and freeze on participating vendors and the technology for strategic projectsManage overall Vendor Relationships while doing the program management for multiple projects and initiatives to ensure deliveries on time within cost and quality agreedPeople ManagementIT corporate Compliance and Governance Strategic IT ProcurementManage Budgets and Financial Planning for ITTechnology Evaluation from a Commercial standpointEvaluating new Products or Service to add Business ValueProjects handled:Setup IT Infrastructure of Data Center for Virgin Mobile IndiaExecuted Infrastructure Services (AD, Exchange 2007, OCS, SCCM)projects.Rolled out 15 Regional Offices for Virgin Mobile IndiaRolled out Toll Free Solution for Virgin Mobile Call CenterSuccessfully Implemented Connectivity across 24 circles for Call CenterSuccessfully rolled out Contact center Infrastructure for Virgin Mobile IndiaSuccessfully rolled out PAN Data and Voice Connectivity for Virgin Mobile IndiaRolled out MPLS for entire CRBT Telecom NetworkRecorded a Annual Savings of INR 70Mn as part of the Smart Savers Committee.Setup and rolled out self owned Audio Conferencing for Virgin Mobile IndiaSuccessfully rolled out Remote Infrastructure Management as part of the FMS from Onsite to Remote.

One of the largest Private Insurance Company in India, TATA AIG Life offers a broad array of life insurance coverage to both individuals and groups, providing various types of add-ons and options on basic life products to give consumers flexibility and choice.Job ProfileOperations Support & DevelopmentsManage Vendors/Partners in a focused, well defined organized processCut across Technology layers and teams to meet Organization ObjectivesWork as internal consultant in a non-competitive modus operandiPlay instrumental role in taking Technical OwnershipPlanning, managing & coordinating all procurement activitiesNegotiating and administration of Service contracts and AMC'sProactively monitoring deliverables and requirementsImplementing Best Practice Bring in the best of the industry experiences/practices/learning for Business to remain competitive, agile and adaptive to technology implementationStrengthen/streamline IT Processes/Implementations/AwarenessChallenge status quo to target reduction in services leading to operations cost reductionAlign and meet the local/regional technology expectations for compliance to standards and key audit requirementsProjects handled:Cash Receipt System for Micro InsuranceEnterprise Wide SMS Solution for CustomersSLA Monitoring SystemStreamlining Enterprise Accounting System Process reengineering for ProcurementEnterprise wide Projects on Imaging and Workflow, Partner Integration, Channel Management System

One of the largest Financial Intermediaries in India, with activities ranging from Institutional Broking and Investment advisory Services to Corporate and Banks.Job ProfileHeading System user interface and Vendor Management. Involved in building and implementing strategic roadmap for enhancing IT capabilities.Designed and implemented several key modules of Customer Relationship Management. Building up the Intranet infrastructure to streamline business processes at Tower Capital.Involved in creation and implementation of Business Continuity Plan.