2011Consulted with multiple companies to provide website development and support including social media and search engine optimization for business improvements.Masterpiece SolutionsDevelop and support 100+ XHTML, CSS, PHP, Javascript dynamic websites supported on MSSQL. Integrated shopping carts, CMS, and Blogs. Provide LINUX and Window system administration support. Direct customer interfacing - working with customer to detail designs and creating statement of work for customer approval. AGameAfter building a WAMP development server and setting up Agile development process, developed and maintained a successful business website within LAMP structure. Developed with CSS base using PHP, Javascript, and XHTML. Backend PHP scripting to create dynamic PDFs. Implemented ZenCart, soap interface to Sugar CRM, and AICC learning management system. HigginsSugar CRM development and support. Communications UnlimitedDefined implementation to improve this businesses interactions with customer. Implemented solution using XML http requests. Develop and support 4 websites for this customer.

Worked on a development team under Agile process to develop and maintain a website that allowed users to place wagers on horse races. Development was done within a Zend Framework and managed using JIRA with continuous integration provided by Bamboo and source code management with GIT. Code is written in PHP, javascript and jQuery. Also worked on the mobile site which is written in .NET.

Defined and established support team for Avaya Services applications and tools. Supported 40+ applications 7x24 for internal and external users with a team of 7 VO members. The team served as the single-point-of-contact for users (3000+), interfaced with development, and tracked and coordinated problems and fixes. Led the team to a successful ISO audit with commendation for processes and documentation.Created alliances with other organizations that allowed us to integrate processes and refine internal processes. Team was continually recognized as the most responsive and productive support organization within the Avaya business organization.Manager of International Reports team.; Responsible for data modeling and warehousing and deploying reporting infrastructure that allowed centralized reporting, defined usage of metrics, and standardized monthly reports for International operations. These methods were later used to revamp the Domestic metrics.

Development in C, Java, UNIX ksh for automatic diagnostic applications and product alarm filters which provides the backbone of the Avaya services business. Oversaw and enhanced the build environment for the Services R&D department that allowed quality controls and quicker response times. Established the department documentation and development processes. Became the International liaison and was responsible for strategy planning, development, process definitions, training and deployment of Services applications to International operations around the world.Provided quick response development for specific and immediate customer needs. Partner Award - 2nd Quarter 2009 - PKI Certificate UpdatesDesigned, developed, and maintained team ticketing system (Microsoft SQL) and website to track and measure workIntegrated International customer/ticketing database with existing US system. Developed and deployed a diagnostic system to work in the International Services business and web interfaces for other Services applications. Designed enhancements to the infrastructure that allowed for US-like functionality. Wrote process and user documentation. Provided training to all sites around the world. Provide field support troubleshooting for servers and applications. Project Managed web enabling development within the International Service Centers and deployment of new infrastructure to allow global product alarming.

Expert Systems Developer Designed and developed an administrative expert systems in Prologue to direct database administration of 4ESS. Determined and implemented the test and build environment for a LISP program that allowed the user to graphically display processes. Wrote and tested the user documentation for external use.; Project Manager for a 45 person switch development project. Developed project plan, laid out schedules, and tracked progress.Administrative Feature Package Developer Developed time change program for for small switch system. Designed and developed user interface and database interface for AFP. Designed and developed retrofit program for database upgrade of AFP.