Customer Care and Client Care Management responsible for leading both clients and customer care teams to success. Passionate about excellence in account management, excellence in client advocacy and excellence in utilization of training and platform proficiency. Leadership skills to provide group training and individual mentoring to take a team of Account or Customer Care representatives from Good to Great!Client CentricTeam DevelopmentTraining ROIMentoringCoachingRelationship ManagementTelemarketingDirect MailStrong Work Ethic Account ManagementGreat Communication SkillsCustomer SatisfactionRetention ManagementCross TrainingOperations ManagementStart up Implementation Product DevelopmentRenewal RetentionDetail OrientedAbility to Connect
Listed skills include Client Centric, Training Leadership, Customer Facing, Account Servicing, and 28 others.