Sandi Seel Email & Phone Number

United States

Sr. Client Success ManagerResponsible for Account Management for all California Account (my office is located in Southern California) Build and strengthen client relationships to ensure client satisfaction. Provide onsite and webex training for clients to ensure an exceptional return on investment. Strengthened client relationship for over 150 K12 School Districts ensuring client satisfaction resulting in renewals and client retention.Provide onsite and webex training to client groups ensuring an exceptional return on investment for the clients which in turn reinforced clients product loyalty.Guided clients through the product implementation steps to ensure a seamless launch which exceeded the clients expectations.Facilitated all aspects of a new product beta, providing client support, organizing focus groups, and detailed reporting leading to a product rollout.Responsible for contract renewal negotiationProvided clients with monthly and annual reportsReview clients profile and suggest additional products to their suite of productsMentor and prepare colleagues to excel at their jobs

Managed a 9 Seat Tech Support Team, offering technical assistance on residential and commercial steam generators• Successfully trained, managed and coached a team of 9 agents to handle calls using a one call resolution philosophy to exceed our customers expectations.• Partnered with customer service representatives to improve internal procedures, which reduced customer hold time from 20 minutes to 1 minute, thus increasing customer satisfaction exponentially• Established streamlined process flows which increased assembly productivity.

• Managed a 75 seat Call Center, conducting team building exercises, and product trainings to successfully handle a monthly call volume of over 80,000 calls.• Created and executed "Save the Sale" and "Up-Sell" product offerings which increased client retention and monthly revenue growth of $300,000.00.

Education record

Early Elementary Education, Child Development