MSM Solutions provides NOC management skills and expertise to Vodacom's Towerco - MAST through my NOC expertise.Member of MAST MANCO.• Leading the development and implementation of all processes for the MAST NOC, ensuring smooth network monitoring, incident management, and service delivery.• Overseeing vendor onboarding, establishing clear communication channels and managing Service Level Agreements (SLAs) for optimal network performance.• Implementing best practices for Power As A Service troubleshooting, escalation procedures, and knowledge transfer within the NOC team. (eTOM frameworks and methodologies used)• Delivering a fully functional NOC prepared to handle network operations and maintain high service availability for MAST.• Network Operation Centre (NOC) establishment.• Network Operation Centre (NOC) process and policy setup and improvements.• Establishment of Network Performance tools and Service desk tools for daily Network Operations Centre (NOC).• Evaluate the performance of each Customer on the Network based on their individual SLA.• Vendor/Contractor vetting and onboarding.• Evaluate the performance of each SPMM. Vendor/Contractor based on the SLA.• Monitor and Manage MAST’s compliance to all Customer signed SLAs.• Monitor and Manage the Vendor’s/Vendor/Contractors’ compliance to each SLA with MAST.• With support from Engineering and the NOC Systems, ensure that all TechnicalSupport Systems and Platforms are in place and functional to correctly monitor the performance of the site assets.• Provide strategic information needed for short, medium- and long-term decision making to MAST and its Customers and Vendors/Contractors.• Mentor and Manage MAST NOC Managers.• Manage Managed Services Vendors by monitoring Scope of Work and SLA to MAST.• Establishment of internal collaboration and workflows with the MAST NOC.• NOC Operations skills transfer and task delegation.

• Provide mentorship and direction to NOC team.• Ensure SLAs are implemented, accurately measured, met and improved.• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational support planning.• Manage OEM and Managed services suppliers within SLA’s.• Manage and Improve internal and external change management system, processes and implementation disciplines.• Manage and increase the effectiveness and efficiency of Support Services through improvements to each function as well as coordination and communication between support and business functions.• Managing of Customer Fulfilment and Assurance Processes.• Managing Customer Expectations - account and service management.• Implement strategies to improve efficiency end departmental effectiveness.• Report on Network performance.• Implement software solutions to measure the quality of the provided service.• Vendor and Service Management.• Multivendor Solutions and Multi-vendor Managed Service Support Functions.• Evaluate CDR logs.• NOCC Flow Control Documentation.• Managing Radio, Mobile, Wireless, IT and Broadband networks (Provisioning, NOC, Support staff, Field Force, Back office, T2/3 support, Optimization, Spare Parts, capacity management, change management, management reporting, customer reporting, customized solution support, Customer support, Call centre, SOC, configuration, licensing, software support).• Developing and defining Operational Support Systems.• Providing technical support and training for technical clients.• Contract management (compiling and managing Service Level Agreements to vendors and Customers)• Organizational effectiveness and operations management by implementing best practices - eTOM and ITIL process implementations

• Provide National and International Layer 2 network solutions for large scale clients.• Represent EOH NS at customer sites for consultation and retaining of client contract.• Identify solutions and implement for improving networking environment.• Liaise closely with Project Managers regarding Core Network Projects to be completed timelessly.• Perform data core network troubleshooting and overall technical support in both operational and lab environments to isolate and diagnose all types of network problems, ensuring customer requirements are fulfilled.• LAN and WAN Design, and implement customer network infrastructure architectures and ensuring work is performed in accordance with standards, guidelines and processes of NS.• Management of Project Procedures and risk analysis.• Compiling status reports and progress reports as required for NS Director.• Audit Core network environment for EOH Standards.• Establish procedures for networks administrators and NOC Team

• Provide network configuration, deployment and support for customers and third parties on daily activations on the network.• Quality assessment of client installations, Testing and Configuration• Create Reports on all activities and generate solutions.• Perform data core network troubleshooting and overall technical support in both operational and lab environments to isolate and diagnose all types of network problems, ensuring customer requirements are fulfilled.• Helpdesk – meet SLA’s and reporting on SLA performance both internal and external perform laboratory and commercial validation of new core network system software, features and functions.• Respond to customer network needs and questions and ensuring work is performed in accordance with standards, guidelines and processes.• Adhering to strict Change control procedures – communicating to internal/external customers.• Configuration and Provisioning of new site builds and implementing on the core network.• Compiling status reports and progress reports as required.• Completing any other key responsibilities by the infrastructure Director from time to time• Working with other related departments in all cross functional matters to ensure deliverables are completed on time and within budget.

GPON Engineer. Responsible for the 2nd/3rd level support calls received from CMC (call centre) 1st support team. Escalated calls. • Configure and deploy new customer configurations and kit to the White Label Partners.Manage the support calls. • Provide support for our Layer 2 Metro Ethernet products (E-Line, E-Lan, E-Tree and E-Access) and the SDH and FC capbalities.• Generating reports for the perusal of the line Manager/Management• Proactive monitoring of MetroFibre Network Ring.• Compiling monthly network performance reports to management.• Systems to configure for deployment and troubleshoot – ADVA, MIKROTIK, CIENA and Juniper

• Management of voice channels, liaising between service providers (MTN, Vodacom, Cell C) and Huge Telecom clients• Internal Project updates with our operations department• Compiling of cellular data/usage and transaction of all network providers for Huge Cellular• Responsible for monitoring field hardware and in-house equipment remotely (VPN) and visiting clients. (VoIP/Digital/Analogue/PRI/BRI)• Analyzing voice traffic remotely via respective VPN systems.• Generating Channel Project reports for the perusal of the Director • Proactive monitoring and improving of solutions and feedback.• Monitoring of clients CDR counts and itemizes billing/quarries.• Porting of line numbers to relevant GSM networks as per site inspection and customer specs.• Liaising with network providers for Billing reports• Compiling Special Project revenue reports to management and Directors.• Compiling Special Project monthly board reports.• Churning – Analysis on customer patterns and usage.• Identify problematic clients and provide solutions to result in positive revenue for the business.• Identify clients/solution providers to assist in churning of high minute SIMs to prevent loss of revenue for the business.• Interact with network providers for voice and data reports to assist in analyzing loss and improvement in business revenue.

• Configuring of LCR routers (Analogue, BRI and Digital/PRI).WAN, LAN and VPN setup and diagnosis.• Visiting of clients across the country and Installing of LCR routers and diagnose Network systems.• Liaising and interacting with clients on full time basis regarding Network system, routers, switches and VPN.• Logging of faults occurring onsite onto helpdesk system.• Attending and resolving of logged technical faults.• Creating daily report of business operations for management update.• Liaising with Nashua Mobile for providing Non Billing Report to analyze and investigating cause of non-billing lines.