Sandor Szabo Email and Phone Number

As a product owner I’m responsible for working together with architects and scrum teams to drive software development according to the program dashboard. As part of the cooperation with architects, I’m to ensure that the case studies for new features are ready in time for planning, and to organize grooming with the responsible teams to ensure that the members understand the work to be done, and as well give an estimate on how long it might take to implement the required work. This serves as a base for providing feedback to program manager to properly plan the next iteration in terms of capacity, availability, dependency and connection between the different teams and features.As the product security lead, I’m responsible for making sure that our product satisfies the growing needs of our customers and as well comply with company and industry standards and trends. I’m looking for vulnerability reports from in-house scans as well as reports coming in from customer side and 3rd party security/vulnerability scanning tools. My responsibility is to create tickets for the teams with appropriate information regarding the work to be done, and to make sure that the released version contains all required fixes and patches.- Supporting core development team- Preparing sprints/iterations, feature packs- Ensuring that product development follows the program defined by the program manager, and security standards are kept and followed- Notify teams (internal and external) if there is a security issue identified by our security scans or was exploited by the community- Maintenance and support of software certificates (3rd party) in-house software- Following and keeping deadlines of each task assigned to my team- Initiating communications between teams in case of cross functional development or when a code that could affect the overall pipeline is identified- Maintaining JIRA tickets – backlog and sprints- Functional and system wide demonstration of features

As a Technical Project Manager for one of the major projects running within Huawei Cloud Computing Technologies my daily tasks include but not limited to:- Planning and ensuring the delivery of new features in an Agile environment- Building Local SRE team- Organize presentations locally and remotely (partner side, including travel)- Participate in Sprint planning, DSM and Retro ceremonies- Participate in Steerco meetings with partners- Maintain communication with stakeholders- Plan training strategies with our partner team- Participate in escalations and handle them with our local team- Daily contact with team leaders regarding scheduling and resource availability- Process enhancements and new process introduction- Identify risks that could affect the scope, mitigate them if possible or provide a suitable solutionTools used: JIRA, Confluence, Klaxoon, Miro, MS Products (PowerPoint, Excel, Word)

As part of the DevOps team, I was tasked with ensuring the platform stability and deployment (re-deployment) of the underlying database solution (MongoDB) in a distributed (multi-AZ) environment in an automated way, through Ansible playbook. Also investigated and handled the incidents related to the product itself reported by customers, with local and remote teams (UK and Canada).

As the member of the SRE team, I was responsible for maintaining the platform used for analizing the alarms and trends (Prometheus, Grafana and ElasticSearch). Also for the automation of LDAP deployment through Ansible (and Terraform to create the envinroment).

- Administration of Linux systems running on Red Hat. (RH versions 4.x to 6.x)- Ensure that systems are running within optimal parameters.- Fine tuning OS settings as per application team’s requirements, including kernel settings, cluster (Symantec’s Veritas) settings, networking, etc.- Root Cause analysis and providing solution in cooperation with vendors and 3rd party SW providers.- Act as a localized Tier4 for EMEA region.- Ownership of ~3500 servers and their applications.- Document solutions for later use.- Write specialized instructions for Tier2 teams to execute changes.- Test solutions on local virtualized testing environment.- Organizing study sessions and knowledge transfer sessions in-team and for Tier2 around the world (India and US).- Training for basic OS patching (RHEL 5-6) for new team within the APAC region.- Participate in global projects such as: data migration and replacement of several hosts across DC’s.

Additional to the T2 &T3 duties, I was entitled to Operational Team Leader with thebelow duties:- Distribution of incoming tickets, planned changes and Severity 1&2 outage situations.- Initiating knowledge sharing within the team.- Creating work schedule a year in advance for the team members, cope with changesand measure coverage during the week and over the weekend to provide continuoussupport.- Point of escalation during outage situations, coordinate the resolution process.- Evaluate the technical expertise of the team members, creating their development plan.- Mid-year and end-year review of achievements.- Acting as a point of contact between the team and higher management, addressingissues coming from team members, solving local in-team problems.- Provide metrics reports for Area Manager.- Evaluation and possible improvement of processes.- Base touch with Team Lead peers from around the globe (US and Asia Pacific region)- Actively participating in the hiring process-

- Administration of Linux systems, mainly running Red Hat. Ensure that OS is patchedto the latest level (2 times a year), and it’s running within normal parameters. Ensurebusiness continuity. Conduct regular HW checks, engage vendors for repairs, andsecure downtime with customers.- Participating in deep investigations, and Root Cause Analysis of recurring problems.Working with vendors and provide problem summary and solution to the customers.Documentation of solutions for later use as part of a knowledgebase.- Newcomers procedural and technical training, which includes basic OS commands and troubleshooting, LVM and HA solutions mostly Veritas Cluster Services and Red Hat cluster.- Tier2/Tier3 support of physical (IBM, DELL, HP) and virtual systems on VMware.- Change Coordination and focal point of change related issues (defined by ITIL v2).- Drive changes in processes, based on previous experience, simplify contact procedures, and create document templates.

- Solve complex issues that are exceeded the knowledge of Tier2 level colleagues.- Writing job-aids and providing internal training for newcomers.- Evaluation of newly built systems, and responsible for application takeover.

- Securing downtime for OS patches with customers and customer representative ServiceManagers. Point of contact for several systems regarding OS upgrades. Revision ofcurrent change- and OS upgrade processes.- Coordination of changes within 3 teams: Linux, Unix: HP, AIX and Solaris, Novell

- Single point of contact for Novell, Unix, Web & Linux Competence Center Tier2teams. Escalation point between management and the teams.- Attending to operations meetings, technical revision of maintenance and nonmaintenancetasks.- Create shift plan (7/24) and ensure that the team provides continuous support even inpeak change/release times.- Communicating issues between Competence leaders and Tier2 teams, enforcingregulations, and solving in-team problems.- Workload distribution and handover of ongoing issues to the next shift.- Planning the development of support colleagues with the Competence Leaders.

- Member of 24/7 support team.- Working as Tier2 level administrator in shifts, my job was to ensure the daily operationof various systems (IBM, DELL, HP) running different OS’s (RedHat, SuSe andMicrosoft). Working with physical and virtual environment. Solving basic OS relatedissues and providing assistance during application related troubleshooting such as: IIS,apache, tomcat, mysql, jboss, Lotus, Symantec Netbackup