Skype Voice Operations Engineer - Tier 2 Avaya Support
Current- Tier 2 call center & maintenance support for GE Healthcare- Resolving high priority (P1 & P2) Incidents affecting the business of GE Healthcare- Handling Priority 3 Incidents & Service Requests- Remote HW health check and maintenance on Avaya G700/G650/G450 gateways- Providing Voice training for new joiners and non-voice L2 Teams- On Call support over.