Currently working in the Policy and Process team in the Customer Care Group to assure that all articles of instruction have been reviewed, updated or retired based on the implementation of a new system. This involves working closely with the SME and the business owner of those articles to assure that processes can be completed as written and understood by the daily user. This also involved learning the system enough to test the instructions once completed.

New hire experience, employee engagement, process consistency, increased company wide communication, employee satisfaction. These are a few of the projects that I had the privilege of leading. Knowing that the cost of employee on-boarding doesn't come cheap and the ultimate goal of keeping excellent employees happy and engaged, it was my goal to have a consistent process throughout the company that gave the new hire all the information they needed in order to perform their job, and be comfortable with the systems and the company, along with where to go if help was needed. Providing consistent communications on a monthly or weekly basis to help the employee feel connected with Accretive Solutions. Ran a few successful walking competitions to engage all employee levels and all locations. Should an employee chose to leave, their comments were collected and used in order to improve orientation, and communications.

Payroll; New Hire Orientation; Client Onboarding; Health and Wellness Ambassador; Employee Recognition; Background/Drug Screen; Employee Charity Events; Tuition Reimbursement Coordinator; Monthly Administrative and Payroll Reporting• Created Health and Wellness program:o Negotiated with Fitbit to obtain discounted rate for all employees resulting in 75% participation in the program.o Created Monthly challenges for all Fitbit users to encourage increase in movement and create a healthier lifestyle for employees.• Developed monthly newsletter program and created material on maintaining a healthy lifestyle while working remotely at client site.• Engaged IT team to create a comprehensive HR website in SharePoint that allowed employees to understand their benefits, paystubs, and policies and procedures.• Modified reporting to show details regarding turnover by department month over month.• Collaborated on system integration after being purchased by Quintiles. This included:o Migration to their benefit system while still utilizing ADP - created reports to balance the benefit costs/payments per employee to ensure proper enrollment/payment.o Migration to their 401k plan – created reports to ensure accurate, seamless transition.o Migration to their ESPP plan – created reports to ensure proper deductions and payouts occurred.o Transition of payroll to their system while being seamless to all employees.

Sr. Operations Professional (2006-2012)Operational execution responsibility for the Mid-East Region. This includes 6 individual markets in the US, one in Canada. Areas of responsibility included orientation, billing, meeting coordinator, time/expense approval, utilization, and forecasting.•Became regional orientation coordinator by developing an orientation presentation that was conducted weekly via WebEx. •Created a bridge between two billing systems until full transition of one system was feasible, resulting in billing appearing seamless to the clients.•Reported to Managing Director providing detail revenue reports on a monthly, quarterly and yearly basis - other business analysis as requestedOperations Professional Trainer (2003 – 2005)In addition to the Operations Professional duties was asked to create a training program for all Operations Professionals, then travel to other locations and train the Operations Professional. This training was given to all Operations Professionals whether they were new to the company or had been there for years.Operations Professional (2001 – 2005)•Given administrative responsibility for Columbus, Cincinnati, Cleveland, Pittsburg and Grand Rapids offices.•Responsible for laptop configuration for new hires.•Worked with many different customer systems to ensure invoice payment and a balanced account receivable.•Collaborated with team to accomplish goals set by our corporate office to include employee retention, reducing time for Accounts Receivable, and working with our Business Development Managers to accomplish their goals with clients.•Using Excel and Pivot Tables, designed an employee tracking sheet to automatically color code based on availability or billing timeAdministrative Assistant (2000-2001) Southfield, MI

Tracked all of the proposed laws and regulations in the 50 states pertaining to the business. Worked with the legal department and PAC when appropriate.