Sandra Alexander Email and Phone Number

Support 3 Certified Financial Planners (CFPs) in providing a world-class experience to wealth management clients, including individuals, families, and solo business practitioners.o Review clients’ asset reports, informational questionnaires, trust agreements, beneficiary information, and other details relevant to their financial positions. Compile reports and spreadsheets for CFPs.o Prepare agendas and documents for client meetings in a paperless environment.o Interface with clients and open accounts, prepare checks, and process wire transfers to meet their needs.o Liaise between internal support team members to meet clients’ service needs and ensure satisfaction.

Assisted 2 brokers in managing their books of clients, one with $80 million and the other with $40 million in assets. o Met with clients to cultivate personal relationships and discuss their assets, expenses, and short- and long-term investment needs and goals.o Supported individuals and families in building wealth management strategies based on their objectives.o Provided product education to clients, discussing different life insurance products and rates of return for annuities and mutual funds.o Reached out to wealth management clients on an annual or quarterly basis or when annuities matured.o Served as a primary point of contact for clients over time, supporting retention and growth.

Managed a book of clients, educating them on various financial matters and offering informed recommendations on investment opportunities, products, and services based on their unique needs. Guided clients to plan for and fund their retirements using mutual funds and other diverse options. o Performed due diligence, reviewing clients’ existing policies in light of life changes to ensure their ongoing appropriateness and offer alternatives as needed.o Ensured clients’ beneficiaries were up to date. Assisted with death claim-related paperwork. o Adapted to remote work and virtual communication immediately upon hire as the pandemic began.

Evaluated customer information and asked probing questions to determine each client’s unique needs and offer investment opportunities, including mutual funds, stocks, bonds, retirement planning services, and 401(k) rollovers. Supported up to 8 brokers concurrently. Built client relationships, fulfilled their service needs, and sought out ways to improve customer satisfaction and portfolio performance. o Earned a performance-based promotion to work with the organization’s top producer, who managed a book of more than 250 households. Focused exclusively on that producer from 2016-2020. o Used Salesforce to enter check requests, manage work queues, and track annual reviews and follow-ups. o Opened accounts, recommended trust accounts, and processed distributions to beneficiaries.o Interfaced directly with wholesalers, filling the role of mutual fund coordinator. o Handled hiring on behalf of the branch manager. Trained new client service associates to process transfers/check requests and use the computer. o Assisted interns throughout the interviewing and onboarding process and demonstrated processes through shadowing.o Selected to represent the office at a Morgan Stanley national conference. o Played a key role in managing an office relocation; ensured 14 brokers’ paperwork was packed and labeled appropriately.

Assisted individuals and families with preparing financial plans and building/executing wealth management strategies based on each client’s unique goals and objectives. Performed investment research and completed trades and transactions. Visited clients in their homes according to Edward Jones’s “coffee table” relationship model.o Added $5 million to an existing $12 million book of assets. o Considered the needs of entire families in determining their tolerance for risk; recommended 529 accounts to help parents save for their children’s college educations and offered exchange-traded funds (ETF), unit trust investments, life insurance, and annuities, as appropriate.