• Keeping and maintaining an accurate and consistent filing records/documents of a project, case and database.• Identifying and structuring an active/inactive archives, also digitizing archives and update it into company database system.• Support the business process, carry out administrative and support processes for division/section activities in order to help the handling process within the organization.

• Managed and supervised 5.000 tracking return orders from end to end process on system to minimize delays in the process of returning orders to seller; reached 94% of orders arriving on time to seller.• Collaborated with operation teams about issue or backlog orders to avoid complaints; thereby increasing 95% customer satisfaction and support operations team to reduce 5.000 – 10.000 stuck orders per day, so the orders arrived at the specified time.• Monitoring and investigating of fraud in operational activities, to ensure orders are received in the right amount; reduce the risk of compensation due to lost orders. I also do my duties as an administrator and created daily operational reports.

• Completed 120 complaint tickets per day on social media and created daily report.• Analyzed and managed users problem, collaborated with operation teams and provided suggestion also improvement initiatives; which has an impact on increasing 95% user trust in Shopee.

• Resolved patient obstacles regarding the use of BPJS in the hospitals; minimizing the occurrence of hard complaints against BPJS.• Provided up-to-date information to the hospital staff & patients regarding BPJS and ensure that they fully comprehend all information; to prevent misunderstanding and increasing patient trust in the company.