Sandra Anne Ritch
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Sandra Anne Ritch Email & Phone Number

Customer Service Team Lead (CSTL) at Publix Super Markets
Location: Gainesville, Florida, United States 12 work roles 1 school
1 work email found @publix.com LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email s****@publix.com
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Current company
Publix Super Markets
Role
Customer Service Team Lead (CSTL)
Location
Gainesville, Florida, United States
Company size
42972 employees

Who is Sandra Anne Ritch? Overview

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Quick answer

Sandra Anne Ritch is listed as Customer Service Team Lead (CSTL) at Publix Super Markets, a with 42972 employees, based in Gainesville, Florida, United States. AeroLeads shows a work email signal at publix.com and a matched LinkedIn profile for Sandra Anne Ritch.

Sandra Anne Ritch previously worked as Customer Service Team Lead at Publix Super Markets and Customer Service Staff at Publix Super Markets. Sandra Anne Ritch holds High School Diploma, Business from Lehighton Area High School.

Company email context

Email format at Publix Super Markets

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sritch@publix.com
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AeroLeads found 1 current-domain work email signal for Sandra Anne Ritch. Compare company email patterns before reaching out.

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Profile bio

About Sandra Anne Ritch

QUALITY AND TRAINING LEAD SUPPORTLeverage Customer Relations | Manage Vendor RetentionSkilled quality and training analyst in the commercial information industry. Leverage process improvements, project management, and training strengths to provide exceptional customer service and vendor quality. Enthusiastic leader with aspiration to exceed commitments with integrity. Expertise includes:• Vendor Management• Data Collection• Customer Service• Account Management• Quality Assurance• Training• Business Process Improvement• Business Analysis & Duplicate ResolutionTECHNICAL SKILLSMS Office (Outlook, Excel, Word, PowerPoint, Access, Microsoft Teams, Yammer, and Visio)Skype for Business | Salesforce.com | VerintOFFICE MACHINES AND EQUIPMENT• General office equipment such as telephone, copy machine, fax machine, calculator, computer

Listed skills include Microsoft Office, Management, Business Development, Business Analysis, and 13 others.

Current workplace

Sandra Anne Ritch's current company

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Publix Super Markets
Publix Super Markets
Customer Service Team Lead (CSTL)
lakeland, florida, united states
Website
publix.com
Employees
42972
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Company profile
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12 roles · 36 years

Sandra Anne Ritch work experience

A career timeline built from the work history available for this profile.

Customer Service Staff

Publix Super Markets

Gainesville, Florida, United States

Feb 2021 - Mar 2022

Substitute Teacher

Kelly Educational Staffing

Alachua County, Florida, United States

Nov 2019 - Aug 2020

Quality And Training Analyst, Global Research - Vendor Quality & Training

Dun & Bradstreet

Center Valley, Pa

Managed training and quality of 100 vendor agents as Subject Matter Expert (SME) for Enterprise Risk & Compliance (ER&C).• Improved Securities, Funds, and Trusts training material resulted in 25% decrease on UTLs.• Utilized pivot tables to determine quality opportunities resulted in 25% improvement in accuracy and 29% reduction in Customer Escalations. • Worked with automation team on common sourcing resulting in 20% reduction in TAT.• Transitioned Quality reporting from Verint to Salesforce.com resulted in 40% TAT reduction.

2013 - 2019 ~6 yrs

Quality And Training Analyst, Ced Support - Vendor Quality & Training

Dun & Bradstreet

Center Valley, Pa

Managed training and quality of 10 vendor agents as SME for SLJ (Suits, Liens, and Judgments) Recheck.• Improved third party reporting from 30+ days to under a week by transitioning request processing from mail to fax.• Improved customer satisfaction index by increasing awareness of courthouse protocol.

2012 - 2013 ~1 yr

Bulk Data Acquisition Project Coordinator, Global Information/Qa-Ced

Dun & Bradstreet

Center Valley, Pa

Managed training and quality of 10 vendor agents as SME for SLJ Recheck.• Improved agent productivity from 7-day TAT avg to under 24 hours by working with vendor to create tracking database which grouped rechecks by court vs by customer.• Increased Operational Flexibility by supporting as back up support to 4 additional transaction teams.

2008 - 2012 ~4 yrs

Bulk Data Acquisition Project Coordinator (Contract Through Kelly Services)

Dun & Bradstreet

Center Valley, Pa

Managed training and quality of 10 vendor agents as SME for SLJ Recheck.• Reduced cost by transitioning the workflow from inhouse processing to vendor fulfilment.

May 2008 - Jun 2008

Bulk Data Acquisition Project Coordinator, Data Quality

Dun & Bradstreet

Center Valley, Pa

Coordinated with Sales and Operational teams to develop training material for pilot program as well as oversaw transaction processing and error resolution.• Increased awareness on Pilot project resulting in 400+ new customers.

2007 - 2008 ~1 yr

Bulk Data Acquisition Project Coordinator, Data Quality

Dun & Bradstreet

Lehigh Valley, Pa / Center Valley, Pa

Provided production support to SLJ Recheck, Debarment, Duplicate Review and Bulk Error Resolution Teams.• Improved internal customer satisfaction by exceeding quality and TAT requirements.• Improved data accuracy by utilizing company policy and procedures.

2006 - 2007 ~1 yr

Additional Related Experience

Dun & Bradstreet

Fogelsville, Pa / Lehigh Valley, Pa

Senior Information Analyst, N.A. Data & Ops/Data QualityManaged training and quality of 10 vendor agents as SME for Ticket Screening as well as provided production support on Special Investigations, Duplicate Review, Error Resolution, and Linkage teams.• Streamlined processing by moving transaction from internal processing to vendor fulfilment.Information Analyst Advanced, North America Data & OperationsInformation Analyst, Information ResourcesPI Consultant, Information ResourcesPI Analyst, Information ResourcesData Support Specialist Adv, Information ResourcesData Support Specialist, Information ResourcesOffice Support Specialist Adv, Information ResourcesDEO II, Information ResourcesPROFESSIONAL DEVELOPMENTInformation Security Awareness | Privacy Awareness | Effective Time Management |Leadership Development Process | Code of Conduct Certification | Enterprise Risk and Compliance CertifiedAWARDSPresidential Citation Award for improving customer satisfaction and retention while exceeding all KPI’s

1991 - 2006 ~15 yrs
Team & coworkers

Colleagues at Publix Super Markets

Other employees you can reach at publix.com. View company contacts for 42972 employees →

LB Lj Bakst Lj Bakst Colleague at Publix Super MarketsLakeland, Florida, United States View → HG Hunter Giles Hunter Giles Colleague at Publix Super MarketsRichmond, Virginia, United States View → RG Ray Godwin Ray Godwin Colleague at Publix Super MarketsJacksonville, Florida, United States View → JH Jahvan Hibbert Jahvan Hibbert Colleague at Publix Super MarketsSavannah, Georgia, United States View → FA Florence Andalib, Esq. Florence Andalib, Esq. Colleague at Publix Super MarketsMiami-Fort Lauderdale Area, United States View → AD Anthony Deyoung Vandunk Anthony Deyoung Vandunk Colleague at Publix Super MarketsSeneca, South Carolina, United States View → CC Christina Chambers Christina Chambers Colleague at Publix Super MarketsAtlanta Metropolitan Area, United States View → TS Tania St Amand Tania St Amand Colleague at Publix Super MarketsVero Beach, Florida, United States View → FT Faryal Taheri Faryal Taheri Colleague at Publix Super MarketsWest Palm Beach, Florida, United States View → DD Danielle Douglin Danielle Douglin Colleague at Publix Super MarketsLakeland, Florida, United States View →
1 education record

Sandra Anne Ritch education

FAQ

Frequently asked questions about Sandra Anne Ritch

Quick answers generated from the profile data available on this page.

What company does Sandra Anne Ritch work for?

Sandra Anne Ritch works for Publix Super Markets.

What is Sandra Anne Ritch's role at Publix Super Markets?

Sandra Anne Ritch is listed as Customer Service Team Lead (CSTL) at Publix Super Markets.

What is Sandra Anne Ritch's email address?

AeroLeads has found 1 work email signal at @publix.com for Sandra Anne Ritch at Publix Super Markets.

Where is Sandra Anne Ritch based?

Sandra Anne Ritch is based in Gainesville, Florida, United States while working with Publix Super Markets.

What companies has Sandra Anne Ritch worked for?

Sandra Anne Ritch has worked for Publix Super Markets, Kelly Educational Staffing, and Dun & Bradstreet.

Who are Sandra Anne Ritch's colleagues at Publix Super Markets?

Sandra Anne Ritch's colleagues at Publix Super Markets include Lj Bakst, Hunter Giles, Ray Godwin, Jahvan Hibbert, and Florence Andalib, Esq..

How can I contact Sandra Anne Ritch?

You can use AeroLeads to view verified contact signals for Sandra Anne Ritch at Publix Super Markets, including work email, phone, and LinkedIn data when available.

What schools did Sandra Anne Ritch attend?

Sandra Anne Ritch holds High School Diploma, Business from Lehighton Area High School.

What skills is Sandra Anne Ritch known for?

Sandra Anne Ritch is listed with skills including Microsoft Office, Management, Business Development, Business Analysis, Business To Business, Training, Salesforce.Com, and Time Management.

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