Manage a caseload of customers, providing services to SNAP,WIOA and TANF customers and the universal population. • Provide case management to customers at the appropriate level with a focus on helping customers obtain and retain employment. • Interview customers to gather information on training needs, educational background, work experience, skills, interests and eligibility • Verify customer eligibility for program services • Assist customers with identifying employment goals and career development needs, and developing achievable and realistic service and employment plans • Assessed the skill levels, aptitudes, and abilities of customers. • Facilitate customer access to training education, and employment services, as well as job-specific information. • Ensure referrals are processed and initial assessments are conducted in a timely manner. •Ensure case documentation meets regulatory guidelines. • Monitor customers' progress during participation in appropriate activities •Followed up with program participants at regular intervals and identified potential problems that could be remedied with supportive services or counseling. •Referred customers to short-term prevocational services and job readiness training to prepare job seekers for training programs and employment