Sandra Arango Email & Phone Number

Miami, Florida

• Spearheaded projects throughout the entire life cycle, including scoping, requirements gathering, client relations, leadership, conflict resolution, budgeting and updates to ensure on-time, within-budget completion.
• Led the Customer Service Portal (CRM) implementation for IATA’s wholly owned subsidiary in less than 8 months.
• Leveraged the new CRM to facilitate the organization and tracking of external and internal interactions with clients and team members, thus improving customer service and communication among employees and clients.
• Managed multiple projects within IATA’s quality department.
• Interfaced with senior management to ensure scope and direction of each project is on schedule, on budget and in coordination with other departments for support and delivery.
• Led the SalesForce CRM tool implementation for Cargo Network Services (IT project).

Miami, Florida

• Successfully implemented a CNS CASS system, the largest cargo account settlement system operation worth $5B in annual costs, for IATA worldwide with 90 airlines and 5K+ freight forwarders within 1 year.
• Utilized new system to save significant fees and improve cash flows for the airlines (net 3 days for payments).
• Minimized financial discrepancies by ensuring on-target compliance with labor budget limitations.
• Partnered with leadership team to devise strategies for meeting operational and budgetary goals.
• Aided the executive team by sharing insights and operational statistics to measure KPIs for process improvement.
• Assisted the CNS system change (IT project), tracking project plan and conducting follow-up on the completion of each stream.

Miami, FL

• Supported the program for the migration of the operations from the Latin America countries to the regional office including blueprint maintenance, plan tracking and scope and budget management.
• Tracked the status of the gap analysis and alignment exercises to ensure a smooth operational transition.
• Produced project status reports for stakeholders and tracked potential risks and compliance issues for resolution.
• Monitored new resource recruitment to ensure execution of processes on training and orientation.
• Managed procedural changes, checklists, templates, guidance and controls for transition of activities.

• Coordinated the implementation of new projects and sales initiatives in the Colombian Market.
• Implemented CASS in Colombia within 300 customers, simplifying the billing and settling of accounts between airlines and freight forwarders.
• Implemented CASS system in Colombia, and provided strategic, operational and fiscal leadership to projects.
• Interacted with all stakeholders including airlines, trade associations and tax authorities.
• Executed the CASS implementation to benefit airlines with cash flow/payment term improvement (30 to 15 days).
• Maintained and strengthened relationships with all the local customers and stakeholders in the market.

• Analyzed and controlled Airline's General Sales Agents annual sales and expenses.
• Elaborated performance reports and analyzed GSA’s and their environment, in order to help the Board of Directors take decisions.
• Managed financial resources worth $48M annually.
• Supervised and controlled GSA’s portfolio and CASS performance.
• Analyzed financial requirements for establishing a company GSA in a new country to determine operational profitability.

Master Of Business Administration (M.B.A.), Marketing

Bachelor Of Economy, Finance, General