Detail-oriented, adaptive and organized operations manager with 12+ years of experience consistently exceeding expectations by managing operations, building and leading teams, devising growth strategies, monitoring performance and costs, and cultivating customer rapport to optimize productivity and profitability. Resilient, reliable and committed problem solver capable of interfacing with C-suite executives, colleagues and project stakeholders to gain trust and ensure timely project fulfillment. Professional self-starter, natural leader, and flexible team player and team builder with proven analytical, organization, and presentation skills seeking to leverage background into an Operations Management or a Project Management role for a progressive organization. Key contributions include:• Supervised employees, delegated tasks, scheduled manpower, and monitored performance, ensuring productivity.• Trained new staff members on best practices, operational protocol, and tactics to maximize performance.• Reduced financial discrepancies by meticulously managing project financials, such as budgets worth up to $1.5M+ and invoicing processes with a focus on zero profit erosion.• Utilized Lean Six Sigma and Agile methodologies to drive project closure.• Aided leadership and project stakeholders for numerous concurrent projects by producing reports, communicating project status, deviations, or insights, and reporting KPIs, completions, and hours to facilitate decision-making.• Interfaced with client executives to communicate project status, escalate risk and issues, and track progress against milestones and advised client stakeholders on key decisions required for project success.• Refined and deepened client relationships by understanding challenges/customizing solutions for fulfilling needs.• Eliminated project workflow disruption by troubleshooting issues/discrepancies/risks and locating solutions.