Sandra Aviles Email & Phone Number

Del Mar, California, United States

San Diego, California, United States

• Generated sales leads, exceeded revenue forecasts and targets, and ensured client needs were met
• Innovated new ways to improve patient retention and upselling, exceeding sales goals, resulting in an average of $40k monthly revenue
• Brought in new patients, managed warm leads, and retained current patients, introducing them to new services
• Partner closely with teams including nurses and doctors to provide non-surgical services including injectables, lasers, and body contouring
• Maintained detailed records of completed transactions and patients, utilizing the EMR to follow-up with patients in order to recommend additional services and cross promote new services/treatments
• Increased conversions by following-up with patients who did not move forward in their initial consultation

Las Vegas, Nevada Area

• Manage an assistant and front desk operations to support seven medical professionals, performing surgical and cosmetic procedures for up to 25 patients per day
• Initiate and implement the digitalization of hard-copy patient charts, improving administrative efficiency to accommodate an increase in new patients by 30%
• Train staff and implement the communication software Demandforce, improving patient appointment attendance by at least 20%
• Established a company social media account, created content and implemented targeted marketing strategies; increased brand awareness and followers by 30% per month
• Advise and promote rewards programs including Brilliant, Distinctions, Aspire and Merz, increasing commission revenue by 6% per year

Las Vegas, Nevada Area

• Achieved recognition including a Value Award and features in the company promotional video and newsletter for excellent customer service
• Selected as a Senior Artist member of the Artistry Council to provide feedback to senior management in areas including staff training, product and talent development; improved the nationwide certification process and.
• Conducted at least 15 employee assessments per month; achieved and maintained district certification rate of 92%
• Managed the store inventory of 250+ product lines and oversaw visual merchandising and promotional displays; increased store revenue by 12% and customer retention by 4.5%
• Created and executed 20 promotional and client seminar events per year including the high-profile New Year’s Eve event; increased the customers assisted rate by 13% and staff confidence and product knowledge by 15%
• Created and led training sessions for up to 10 brand representatives per month to showcase the clinic products and services

West Covina, California

Responsibilities for 200-Capacity High-Volume Restaurant included: Working with 3rd party companies to coordinate take-out and large special event delivery orders; Assisting in-house guests with food special, entrée and specialty beer inquiries; Utilizing English-Spanish Interpreter/Translator skills as needed for customers and employees; Operating.

San Dimas, California

Duties included: Contacting insurance companies and other company offices to procure medical records; Organizing and filing patient charts.

Associate Of Arts - Aa, General Studies

Esthetician License, Aesthetician/Esthetician And Skin Care Specialist