• Participate and support the implementation of projects and business process improvement initiatives• Conduct account reconciliations to monitor and resolve unclassified general ledger and sub-ledger debits and credits• Verify and monitor various operational exceptions including overdrafts, treasury funding availability, interest/fees, or reclassifications • Design and analyse complex reports, pertaining to loan documentation processes, to satisfy management requirements and support/control activities

• Conduct accurate quality testing of standard operating processes and controls, within all key business units, as stipulated within our Service Level Agreements• Interpret requirements and HUD Citations, review department policies, to create actionable test scripts. Identify process gaps, issues/defects, track deliverables. Prepare formalized summary. Facilitate discovery meetings with Executive Management and key stakeholders• Assist with implementation of our new case management tracking system (ACES). Improved organizational efficiency, trained new employees • Exceeded productivity goals by 45% for six consecutive months in new department• Collaborate and maintain positive relationships with key stakeholders, business risk managers, internal audit and process owners. Regularly maintain positive 98% customer service feedback rating

• Develop, execute high level Risk Control Self-Assessments within Cards and Merchant Solutions (CAMS). Determine if control designs are sufficiently aligned. Identify, evaluate key controls for project management business cycles• Review policies and procedures for accuracy, analyze data, trend reporting, track action items to completion, provide recommendations. Drive project deliverables for assigned projects. Analytical problem solver, provide feedback, create new approaches to improve processes• Facilitate meetings with Executive personnel and key stakeholders. Perform substantive operating and design effectiveness testing to meet critical deadlines. Update Archer/Orbit system of record. Produce monthly executive summary reports• Issue Management- identify, monitor, record business action plans, escalate issues, create ad-hoc reports and track milestones to resolution

• Perform due diligence for client onboarding according to all Federal, State, regulatory and bank policies in accordance with Service Level Agreements and compliance, prior to closing• Primary liaison between Underwriters, Relationship Managers, Third-party Vendors, Legal and internal departments. Provide support to ensure loan collateral closing conditions, are met timely• Review documents for completeness, validity and accuracy. Investigate and report issues, perform reconciliations, initiate general ledger transactions• Monitor collateral progress, analyze exceptions, update processing system, validate title commitments, business entity verifications, loan guarantees, flood certifications, UCC’s, lending approval terms and conditions- review appraisals, financial documents and broker price opinions in the ACLS, ACBS and Continuum systems of record.• Manage pipeline, document tracking and ensure timely compliance and follow up, create weekly, monthly ad-hoc reporting for Management, facilitate client status meetings Other position held-Governance and Oversight Analyst