Sandra Baldwin Email & Phone Number

• Program Project Manager for a Healthcare Payer Client Reporting Team, serving as single point of contact for client’s Program Manager• Responsible for managing a team of NTT resources to deliver Customized Reports and Dashboards using Tableau, Oracle SQL, Cognos, and Amazon Redshift.• Responsible for tracking and reporting project work across the Software Development Lifecycle (SDLC) phases to ensure smooth execution of reports delivery.• Responsible for stakeholder management, prioritization of deliverables, and providing daily reporting status.• Responsible for coordinating NTT Team and Business Leaders to review, gather and document requirements for the development of report deliverables. • Responsible for continuous review of current delivery process to improve delivery and efficiency.

• Responsible for the management and execution of complex Professional Services Ambulatory Software Projects, requiring adherence to Project Management Methodology and Project Lifecycle Management.• Responsible for collaboration with the Project Team to define, estimate and schedule project work to achieve project scope.• Responsible for client kick-off meetings and scheduling regular internal and external project management meetings.• Responsible for developing project schedules for all defined deliverables.• Responsible for providing information and reporting, identifying, and escalating critical issues.• Responsible for managing project budgets, including monthly forecasting, and monitoring of variances.

• Responsible for the review and maintenance of policies related to data treatment including retention, destruction, classification, and security.• Responsible for collaboration with Directors to ensure procedures are followed regarding data policy treatment.• Responsible for leading Data Governance initiatives related to data lineage, supporting the stewardship of data.• Responsible for leading initiatives related to destruction of data, and the accounting and auditing of these processes.• Responsible for leading auditing and documentation focused on the execution of policy adherence.• Responsible for utilizing Agile Scrum Methodology and JIRA tool.

• Provide and support the implementation of business solutions to Healthcare Payers by building relationships and partnerships with key stakeholders, identifying business needs.• Responsible for strategic analysis of customer’s processes and required Healthcare Payer reporting deliverables related to Operational Reporting, Provider Data, Case Management, Coding, Claims, and Health Evaluations.• Responsible for the planning and delivery of data-driven projects.• Serve as a liaison to gather and document business requirements and data mappings needed for system modifications, improvements, and implementations.• Collaborate with developers to implement the requirements and provide guidance during the QA process.• Responsible for utilizing Power BI to make data-based decisions for business solutions.• Responsible for utilizing Scrum Agile Methodology and JIRA tool.

Plano, Texas

• Project Manager for Meaningful Use Compliance Reporting Dashboard application, requiring extensive management skills and communication with Clinical Stakeholders and all team levels.• Responsible for developing project schedules for all defined deliverables.• Responsible for monitoring schedules, deliverables, and escalating to management as required. • Responsible for the management of product upgrades for a third-party tool. • Responsible for leading Application Development, utilizing Scrum Agile Methodology and JIRA tool.• Manage onshore and offshore team of Business Systems Advisors, Software Developers, and Solution Architects within the Healthcare Business Intelligence Team.• Responsible for career development/ planning, performance discussions for team members.

Plano, Texas

• Responsible for analysis, documentation of business requirements, and implementation of Stage I and Stage II – Meaningful Use.• Liaison between the technical team and end users, supporting all initiatives related to the implementation of the Meaningful Use Compliance Reporting Cognos Dashboard.• Functioned as the Subject Matter Expert (SME) responsible for clinical information from Cerner’s Electronic Health Record source system.• Responsible for the coordination and development of user acceptance testing and the training of end users on new functionality.

Dallas, Texas

• Responsible for, and managed, all inquiries received from the Healthcare Industry Group, preparing summarized strategic and research information.• Managed all relationships with the healthcare industry analysts at Gartner, Forrester, and IDC, including research reports, inquiries, and briefings.• Assisted the Healthcare Sales and Business Development teams in gathering key information and data for the preparation of business proposals and marketing initiatives.• Managed the KLAS program for the Provider Healthcare Group.• Managed the Healthcare Strategy and Research team’s budget, including all contracts and subscriptions.• Prepared Healthcare Industry Strategic Plans, focusing on key areas of financial growth for all industry segments.• Developed prospective target lists for all healthcare industry segments.

Plano, Texas

• Assisted project managers with the implementation of AMISYS at client sites.• Assisted with the configuration of all subsystems.• Facilitated the Global Financial Reporting Initiative, which included comparison of client reporting requirement to AMISYS report availability, assisting with the development of detailed reporting specifications, testing, and sign-off.

Irving, Texas

• Managed the implementation of VHA's Clinical Financial Information System’s (CFIS) new Outpatient subsystem, which required extensive project management and communication skills with all levels of healthcare personnel.• Conducted detailed validation of data to ensure that the release of interface programs was correct.• Developed and defined installation methodologies for transition to VHA's new Decision Support Solution product.

Plano, Texas

• Served as the liaison between the Installation group and Product Development committee; analyzed new product requirements based on client demands.• Managed the installation and ongoing customer support of clinical software products.• Performed software demonstrations with sales representatives and coordinated client training on product functionality.

Dallas, Texas

• Assisted the Sales organization with Request for Proposal (RFP) evaluations, using IDX product functionality.• Managed the installation of various ambulatory software products.• Analyzed the client healthcare institution's existing requirements, coordinated detailed conversions, and communicated client needs to the application programmers.• Coordinated and trained all the key healthcare personnel on system functionality.

Bachelor Of Science, Nutrition And Dietetics

Registered Dietitian

Bachelor Of Science, Nursing

Registered Nurse