Develop strategic plans to advance the companies mission and objectives.Oversee all the company's operations to make sure we provide quality and serviceMaintain connections with customers

Managed incoming amendments .Provided an analysis of cost savings comparing diesel fuel to retail market.Assisted with general clerical duties.

• Performed accounts payable functions such as checking and processing invoices, and researched discrepancies and unpaid invoices.• Payroll processing and accounting• Document financial transactions by entering account information.• Assist callers via phone and e-mail providing pricing on parts • Provided status on pending orders • General office and administrative duties

• Responsible for incoming sales calls, qualifying leads and managing all forms of communication. • Customer service liaison via predictive dialer for both incoming and outgoing calls.• Consistently met all monthly goals, while contributing to implementation of monthly incentive tracking initiatives.

• Provide quality customer service.• Responsible for daily customer relations’ claims. • Collaborate with market managers to solve challenges.• Create and maintain company guidelines. • Assist as Supervisor, acting as Shift Lead when necessary.

•Implemented training and coaching sessions to improve customer service and expand sales•Encouraged and developed employees in order to improve there performance and attain further growth.•Responsible for assisting customers in a courteous and professional manner.•Attained all sales goals established and contributed towards our customers vacation experience•Responsible for retrieving and tracking all reservation requests by staff and management.•Ensured the integrity of the vault by working with staff on any outstanding reservations.•Interact with direct clients, travel agents, and tour operators.•Marketing promotions•Travel to various destinations where the hotels are situated to further my knowledge and sell the properties better.•General knowledge of the different hotels.