Sandra Bartlett Email & Phone Number

Brisbane Airport, Queensland, Australia

- Record, report and analysis of labour practices, collaboration with colleagues across multiple level stakeholders to implement cost effective solutions which are progressive and appropriately support KPI recommendations. - Exceptional knowledge of on-time cost effective personnel scheduling, accurately record, report and manage multiple electronic data interfacing systems. - Proven understanding in organisational cultural change principles, including significant environmental change, future strategy footprints to collaborate with HR and National leaders to assess and execute. - Impressive organisational and customer service skills, frontline office work and offering Cert IV training in coaching, motivating and performance managing to staff. - Implement intuitive IT Rostering platform GroundStar while maintaining rosters, shift structures, scheduling and publishing. Finance – Integrated with accounting, payroll, personnel data, HR structure. - Recruitment and onboarding new employees, facilitating personnel detailed system set ups and payroll/TimeTarget along with mentoring, team leading, providing support in hard and soft skills.

Brisbane, Australia

Labour Resources Allocator, navigating the daily complexities of airline personnel through cost effective planning, maintain productivity and KPI's. Focused on delivering better solutions, maximising operational efficiency. Facilitate all training, collaborate with HR and Payroll, facilitating employee inductions while maintaining pre and post training planning.Key areas of responsibility include: ♦ Resource allocations ♦ Daily FTE reporting♦ Training & Coaching ♦ Operational & Financial Reporting ♦ Operational Logistics My ability to respond swiftly to shifting business landscapes and operational needs by consulting with the key stakeholders across the business to deliver better solutions to safeguard optimal capacity and workplace efficiency. Highlights in this role have been plentiful and include:♦ Supporting the business through periods of major cultural change and worksite relocation, building a positive business brand and culture during a time of significant readjustment for employees. ♦ Collaborating as part of the national project team to implement a new workforce rostering system “Groundstar” - determining the best configuration and training teams in the application of use.♦ Swiftly assessing critical incidents to deliver timely and appropriately skilled labour. Highly driven in the application of continuous improvement, I am a workplace champion of positive cultural change and motivate those around me to engage in improvement initiatives which deliver stronger business results. Working in true partnership with business leaders - I support operational leaders to meet and exceed departmental KPI’s through proactive research, advice and data to support workforce proposals. Specialities: Workforce Planning | Service Delivery | Customer Service | Training & Coaching | Logistics

Brisbane, Australia

Previous high performance within the business resulted in being approached to take on the role of relief Q Catering/Duty Manager as required. In this hands-on leadership role – I lead the operational, urgent and critical business requirements across airport catering services. Working across a complex and fast paced environment, key areas of responsibility include:♦ Operational Efficiency ♦ Team Leadership ♦ Incident Management ♦ Stakeholder Engagement As the single point of contact for all operational matters after hours - I deploy strong decision-making capability to resolve issues swiftly and uphold the reputation of the business unit as a professional service with robust internal processes. Highlights in this role have been plentiful and include:♦ Delivering a reduction in business costs through a workforce planning model - reducing unnecessary overtime spend through the initiation of contract labour hire. ♦ Mitigating risk to the business to deliver alternate food sources during critical contamination incidents to protect the health and safety of customers. ♦ Negotiating and influencing with air traffic controllers to reverse unwarranted infringement notices through the facilitation of open and transparent discussions which were supported by data and reporting. Challenged to make swift decisions within condensed timeframes - I am able to remain calm under pressure and act in a manner which upholds the business’s reputation and negates the incidents of financial penalties. Centric to my success in this role has been an ability to build relationships across all levels of the operational airport landscape, which has built my reputation as a trusted and knowledgeable point of contact for operational issues and roadblocks. Specialities: Frontline Leadership | Incident Management | Service Delivery | Customer Service | Trainer