Sandra Bastos Email and Phone Number

▪ Remote Access Solution (RAS) Key User - Promotion, deployment and initial configuration of RAS at the customer side▪ Nokia RAS Tool customer configuration (Customer Information, Contacts, Network Elements, Service Node etc.)▪ Testing and troubleshooting during deployment and use phase▪ Acting as a "trusted person" for customers, Care Program Managers (CaPMs), Nokia RAS Global team and the end-users▪ Life cycle management and maintenance of Nokia RAS customer connection

▪ Responsible for data analysis, supporting continuous improvement initiatives for assigned customers ▪ Analysis of Care KPIs▪ Governance / case review meetings with Care Program Managers (CaPM) of assigned customers▪ Support Care Delivery Manager (CaDM) and technical leads in case handling and operational management of Care▪ Monitor of case handling performance▪ Drive, check and track corrective actions implementation in collaboration with technical leads or CaPM’s▪… Show more ▪ Responsible for data analysis, supporting continuous improvement initiatives for assigned customers ▪ Analysis of Care KPIs▪ Governance / case review meetings with Care Program Managers (CaPM) of assigned customers▪ Support Care Delivery Manager (CaDM) and technical leads in case handling and operational management of Care▪ Monitor of case handling performance▪ Drive, check and track corrective actions implementation in collaboration with technical leads or CaPM’s▪ Advanced experience on Nokia and reporting tools tools (e.g. NCT, Power BI, Business Objects, CDB) Show less

▪ Customer performance analysis▪ Ensure customer satisfaction▪ Ensure that Customer SLA’s are met;▪ Reporting analysis and creation to verify project performance ▪ Give support to engineers▪ Nokia ticket tool managing▪ Monitor and follow- up the progress of cases

▪ Support and assist interns during their internship▪ Organize training courses and site tours for interns▪ Write and publish internship offers in different foreign web platforms ▪ Give assistance to foreign interns in search of accommodations▪ General administration and organization▪ Give support to the PDE / Internalization area: support to Global Assignments; handling necessary paperwork▪ Tranlations german – spanish; ingles – spanish

▪ Clipping▪ Monitoring and analysis of news information in digital format