Sandra Baylor Email & Phone Number

St. Louis City County, Missouri, United States

• Process Death Claims for Brokerage Individual Retirement and Retail Accounts• Developed a process to capture daily volumes and productivity for the team• Worked to create error tracking database for the department• Manage a customer service team that guides internal and external customers• Provide coaching utilizing daily metrics from the CC Pulse system• Perform semi-annual and annual performance reviews• Instituted a call-monitoring process for service team members• Utilize various systems (BETA, SmartStation, Nexidia) to process daily financial activities. Provide reviews and approvals, ensuring accuracy and timeliness• Hire and coach new staff members

St Louis, Missouri, United States

• Managed a team of stowers. Utilized daily metrics to coach team members through each cycle• Provided training for struggling team members, ensuring week-over-week productivity improvements• Reported each morning on productivity from the previous day. Set new strategies and goals for the team to meet each morning. These goals changed throughout the day based on productivity• Joined safety team ensuring it continued to be the primary focus for all managers, associates, and team members across the entire facility

St Louis, Missouri, United States

• Managed various operations teams (safe deposit boxes, money orders, official checks)• Provided escheatment activities across 50 states and four territories• Performed bank reconciliations utilizing GAAP• Developed a new department for the escheatment of official checks• Assisted with moving the safe deposit box system to a new GTC platform• Assisted with validations and testing during mergers and acquisitions

Master’S Degree, Business Administration And Management, General, B+

Activities and Societies: WG Baylor Scholarship Foundation Work closely with church organizations.

Education record