Sandra Bernardo Email & Phone Number

Starkville, Mississippi, Us

•Manage user-generated content across social media platforms.•Handle customer outreach and promptly respond to inquiries.•Direct customers to appropriate channels as needed.•Engage with the broader social media community.•Create captivating copy for posts.•Research community preferences and trends.•Schedule posts for optimal engagement.•Suggest innovative community engagement ideas.•Identify collaboration and giveaway opportunities.•Analyze and report on social media metrics.•Collaborate with Art Direction Manager and Content Coordinator for brand growth.

New Orleans, Louisiana, Us

New Orleans, Louisiana, Us

• Served as the interim operations manager; established policies and procedures and created business standards to help a small locally owned business move towards long term growth.• Directly responsible for managing day-to-day activities, preparing and analyzing sales reports, and overseeing retail, e-commerce, and wholesale inventory. • Developed and implemented daily operations manuals and handbooks, establishing a safe and healthy work environment through standards and procedures. • Primarily in charge of all basic human resource duties; including hiring, on-boarding, payroll, and scheduling.

New Orleans, Louisiana, Us

• Primarily assisting with the transitional operations of international programs at Goldring Institute of International Business in the Tulane AB Freeman School of Business.• Assist in the coordination of two different programs in Guatemala and Peru to bring students toTulane campus for a one to two week intensive program.• Work with and prepare contracts for professors to teach courses internationally at partner schoolsand locally for our week long intensive programs.• Organize and maintain electronic program files; helping continue the implementation of a paper-free

Houston, Tx, Us

• Primarily responsible for the successful daily sales and operations of a high-volume retail boutique located in the popular tourist district of the French Quarter.• Assist the Boutique Team Leader in building and retaining a high-performing and diverse sales team. • Maintain the highest sales metrics among my shift team, including Ave $/Transaction & UPTs.• Adjust for continuous sales throughout the shift/day by monitoring hourly sales reports and KPIs.• Maximize sales and dramatically improve team morale by coaching team members on ways to provide superior customer service. • Create excitement about seasonal and promoted merchandise via branded displays, plan-o-gram set-ups, and individualized marketing to “preferred customers”.• Assist with onboarding and training new associates. • Maintain revenue integrity as a key holder with open/close duties, accurate cash handling/deposits, and register balances.

New Orleans, Louisiana, Us

Review SEM/SEO data, taking keyword and website analysis to establish a new creative content section for BigEasy.com. Working directly with the company's Social Media Manager creating blogs and email campaigns.

Mountain View, Ca, Us

• Primarily responsible for the creation, organization, and management of over 6000 pieces of on-line merchandise and their order origination for a specialty retail company with a high-volume of orders originated online in supporting orders from 10 physical locations across the Southeastern U.S.• Streamlined marketing campaign capability by completely auditing and updating over 3000 preferred customers in our CRM, Constant Contact.• Built full, on-line postings for ~300-500 products/day.• Maintained accuracy, visual appeal, and specialization capabilities of each posting by collaborating directly with the creative and corporate team members including graphic designers, marketing, buying, sales, store managers and associates, and the internet/technology team. • Created all “back door” forms in excel, working with our Lead Buyer to streamline vendor ordering. • Assisted with the creation and execution of email and on-line marketing campaigns.• Worked directly on the corporate store floor, as well as assisting in the warehouse to complete large orders and during high-volume seasons.

Statesboro, Georgia, Us

• Assisted in all areas of a 38 acre entertainment complex including sales, customer service, food service, equipment sales, maintenance, and special events.• Recruited by Management to help with events such as lock-ins, where most reliable staff was needed.

Chicago, Illinois, Us

• Oversaw all marketing efforts for a Chicago-based marketing agency’s partner clients, working directly as a liaison between corporate and the local client; primarily residential rental complexes targeting college students in the area. • Continuously utilized by Client’s Management and sales team after creating dramatic increases Year-Over-Year occupancy rates. • Strategized and created innovative marketing tactics around the local area including dorm flyers, promotional merchandise in restaurants and venues, and sidewalk chalk vending during orientation.

Boston, Ma, Us

• Part of the Launch Team to establish the GA Southern franchise of a national collegiate on-line publication and forum. • Drove traffic to “Her Campus” events and posts by managing all communications/content across high-profile social media platforms; posting/scheduling ~12 posts/day, identifying and taking advantage of high-traffic times for Twitter, FaceBook, Instagram, Snapchat, etc. • Recruited other contributors to formalize a team of 10 that has now grown to over 17 students strong.• Wrote content, contributing at least popular blog/articles, available upon request.• Assisted with special events including the planning and execution of our campus launch party. • Actively worked directly with the editor and writers to plan weekly publishing schedules.

Bachelor Of Arts (B.A.), Modern Laguages

High School Diploma, High School/Secondary Diplomas And Certificates