Sandra Biego Email & Phone Number

Fenton, Missouri, United States

Settles subrogation claim demands according to company contract terms and conditions. Writes claim settlement letter to subrogation company with settlement of claim and any reasons for denials or short payments. Registers subrogation demands in company claim system. Monitors team mailbox and responds to various customer service issues that may arise as well as sends move paperwork for all document requests. Investigates and gathers information necessary to allocate settlement to the responsible parties. Performs a variety of other duties as assigned.

Fenton, Missouri, United States

• Evaluates agent-submitted household goods and non-household goods claims for all lines of business. • Determines if claims meet the Agent Claim Settlement criteria. Interprets claims policies and procedures. • Evaluates claims for reasonableness, accuracy, liability, and compliance with federal regulations, operating tariffs, contract provisions, claims policies, and standard claim practices and procedures. • Investigates and gathers information necessary to allocate settlement to the responsible parties. • Reimburses agents within designated time frame for settlement costs and applicable fees. • Provides detailed explanations to agents of any non-reimbursable costs. • Prepares various reports related to the Agent Claim Settlement Program, as required. • Checks claims general email box and registers claims in company claims system. Responds to customer service emails in a timely manner. •. Answers claims customer service phone line and provides exceptional customer service to customers needing assistance with the claims process. • Performs a variety of other duties as assigned.

Fenton, Missouri

Oversaw ocean freight shipping process from quotation to completion of delivery of ocean container and provided excellent customer service and problem-solving issues that arise during the process. • Successfully and accurately prioritized daily logistics tasks for customers worldwide based on importance and global time zone. • Arranged for ocean container services with vendors, agents and trucking service as outlined by Cargowise One order management system daily. • Increased customer satisfaction offering options for customers such as utilization of substitute ocean containers service company or trucking companies resolving logistics, schedule, pricing issues or service issues. • Updated assigned workflow task management system daily to ensure current status by the close of each business day tracking import ocean shipments and alerted the customs brokerage department to file proper customs paperwork for compliance.• Supplied shipment status updates to customers and agents as needed • Provided COD cost details to shipping customers and coordinated payment via Corporate Cash Department that receives payments.• Offered management feedback on vendors and agents when performance not met in service level agreements, resulting in the pricing specialist investigating contracts not being honored.• Arranged short notice vendor payments via approved payment methods such as wire, ACH withdrawal which allowed for overnight payments.• Filed master bill of lading valued at approx. $2500 each within ocean carrier deadlines to correct ocean freight service company.• Filed Automated Export System (A.E.S) documents through Cargowise One in accordance with US Department of Commerce deadlines • Proofed Ocean Bills of Lading for correct shipper, consignee, notify party, and additional required information for the ocean container move. • Updated FreitRater with UniGroup contracted ocean carrier pricing into the company’s global pricing tool as needed.

Fenton, Mo

Provided various clerical services to mail center department. Charged as the administrator over the company’s UPS national account. Received and distributed inter-departmental mail including mail services within the corporate office. Shipped all corporate outgoing express mail via UPS World ship. Oversaw the reordering of supplies for mail room and equipment. Manually opened, sorted, and placed incoming mail into appropriate mail bins.• Received and distributed all incoming Express mail deliveries of approx. 100 shipments per day.• Compared prices for the most economical rates on Express shipments which saved the company on average of $20 per express shipment in express shipping costs.• Controlled agent volume discounts on recipient charges of express shipments and administered the company, UPS national account program• Balanced company mail center invoices valued at $16000 for payment, including weekly UPS charges. • Researched, debited, or credited the UPS national account 2500 charges on the weekly invoice by billing the appropriate agency office through UPS access program and UniGroup mainframe system. Then distribute the invoices to their locations across the USA via frame mail. • Prepared monthly volume reports for incoming and outgoing shipments for express correspondence which verified if the value was going up or down.• Sorted and filed outgoing agent correspondence into appropriate slots on a mail sorting frame.• Prepared, weighed, and posted mail while determining the proper zone and classification according to postal regulations, finished all outgoing mail preparation for daily UPS pickup.• Operated and maintained mailing equipment and other related machines.• Served as backup to the purchasing position, assisted with conference room scheduling and contacting facility department for company repairs.

Fenton, Mo

•Delivered mail through the UniGroup Home Office building three times daily. •Date perforated mail on a daily basis for the insurance departments so that they may verify which date their mail was delivered on. •Ran a Pitney Bowes mail posting machine to process all outgoing mail. •Must be skilled in the different mail methods and postage amounts available via United States Postal service. •Logged into a book all certified and certificate shipments so that the post office may sign off on them at the 5pm pick up time. •Oversees that the Mail Clerks are properly trained on all aspects of the position

Bachelor'S Of Science, Business Administration And Management, General

Associate Of Arts (A.A.), Business Administration And Management, General

Classes included: Financial Accounting I and II Microsoft Software Applications Managerial Accounting