Facilitated product demos and technical consulting with clients. Trained bank client’s program administrators to self-manage their VISA card programs. Provided internal training to employees on system upgrades in the VISA Spend Clarity platform.Created and updated training documentation.Conducted training sessions of system updates for internal employees.

Participated in scrum standup meetings, backlog grooming sessions, and retrospective meetings.Liaised between stakeholders and development team to create and enhance software. Lead BA on a S.O.W that produced a profit of $16,000.00 for the department.Performed detailed business analysis, outlined problems, opportunities, and solutions. Performed quarterly testing of system enhancements and new software releases.Created department quarterly internal and external release documents.

Conducted VILT and onsite training for financial institutions and/or their clients on Remote Deposit.Subject Matter Expert for Education, Publications, and Instructional Design teams. Ensured continuity of information in documentation, instructor led training, and eLearning. Implemented customer surveys that resulted in a 40% increase in actionable feedback. Incorporated blended learning and adult learning theory in training which increase participation by20%. Sufficiently onboard and trained new hires within 90 days.Produced learner’s guides utilized during training.Led continuous process improvement projects.Worked with Implementation Department to assess client’s training needs.Coordinated with shareholders to complete special projects on time and within budget.Collaborated with internal and external vendors to accomplish projects per company guidelines.