Sandra Broughton Email and Phone Number
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Strategic leader in the utilities industry with diverse experience including banking, transportation, and insurance. Innovative and accountable. Demonstrated effectiveness in change management and operational effectiveness. Proven in strategic planning and implementation, process improvement initiatives, technology implementations, budget development, and cost saving strategies. Leader in Customer Experience (CX) and Voice of Customer (VOC) best practices.
Southern Company Gas
View- Website:
- southerncompanygas.com
- Employees:
- 672
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Director, Customer Operations SupportSouthern Company Gas Dec 2018 - PresentAtlanta, GaOversee project activity and provide administrative oversight for Customer Operations including large process and culture change, technology implementations and other projects with enterprise impact. Business Project Management including activities related to divestiture and acquisition. Implement effective Change Management practices cross functionally including best practices and innovative solutions.
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Director, Customer ExperienceSouthern Company Gas Mar 2016 - Dec 2018Atlanta, GaOversees Customer Engagement projects for Fortune 500 gas utility including Voice of Customer strategy and initiatives, customer centric culture, large technology projects, and Customer Experience data & analytics. Leads corporate CX council to implement Capability Maturity Model to drive customer satisfaction and loyalty of 4.5 million customers among seven gas utilities. Leader in Customer Experience (CX) and Voice of Customer (VOC) strategy. -
Board MemberAmerica Raves Inc. 2009 - Mar 2018
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Director, Customer Experience Business OfficeAgl Resources Jan 2014 - Mar 2016Atlanta, GaDirects the activities of multigeographic business support team in support of 7 gas utilities including Voice of Customer, Business Intelligence & Analytics, contract and vendor management. Leads strategic efforts in support of the Customer Experience organization and meter to cash functions.
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Director, Call Center OperationsAgl Resources Jan 2012 - Mar 2014Riverdale, GaDirect operations and provide leadership for the customer care operations of 6 AGL Resources regulated utilities, serving in excess of 2.3 million customers and responsible for $10M budget.
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Business Manager, Customer ExperienceAgl Resources, Inc. Jan 2010 - Jan 2012Atlanta, Ga+Strategic forecasting and work planning+Voice of the Customer strategy and implementation+Industry benchmarking and best practices
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Manager, Operations SupportAgl Resources Oct 2005 - Jan 2010+Managed forecasting and analytical processes for multi-site operation+Managed relationship for outsourced customer care operations in India+Managed budget to targeted reductions while retaining operational effectiveness
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President, Board Of DirectorsOne Church One Child, Ga Jun 2002 - Sep 2006+Led 7 member board of directors in non-profit adoption/foster care advocacy organization.+Resource management and fundraising.+Organization oversight.
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Business AnalysisAgl Resources, Inc. 2000 - 2002
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Preneed Insurance Account ManagementFortis, Inc Sep 1989 - Apr 1998+Managed key accounts in preneed expansion market throughout United States including new business, claims, and policy services+Handled portfolios in excess of $1m underwritten+Relationship management with business owners and account executives in major preneed markets including Ohio, Minnesota, California+Previous roles included Customer Service, Team Supervisor
Sandra Broughton Skills
Sandra Broughton Education Details
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Harvard Business PublishingLeadership Direct - Accelerate -
Innovation Management Program -
Economics, English
Frequently Asked Questions about Sandra Broughton
What company does Sandra Broughton work for?
Sandra Broughton works for Southern Company Gas
What is Sandra Broughton's role at the current company?
Sandra Broughton's current role is Director, Customer Operations Support at Southern Company Gas.
What is Sandra Broughton's email address?
Sandra Broughton's email address is sb****@****ces.com
What is Sandra Broughton's direct phone number?
Sandra Broughton's direct phone number is +140437*****
What schools did Sandra Broughton attend?
Sandra Broughton attended Harvard Business Publishing, Georgia Institute Of Technology Scheller College Of Business, Mercer University.
What are some of Sandra Broughton's interests?
Sandra Broughton has interest in Football, Exercise, Home Improvement, Reading, Sports, Watching Basketball, Home Decoration, Watching Sports, Collecting Coins, Cooking.
What skills is Sandra Broughton known for?
Sandra Broughton has skills like Forecasting, Vendor Management, Energy, Project Management, Project Planning, Leadership, Customer Service, Management, Business Analysis, Cross Functional Team Leadership, Team Building, Contract Negotiation.
Who are Sandra Broughton's colleagues?
Sandra Broughton's colleagues are Andrew Campbell, Scott Tripamer, Octavia Phillips, Karl Mccarter, Christina Parham, Ed Muglach, David Surina.
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Sandra Broughton
Los Angeles, Ca2altour.us, aecom.com6 +170352XXXXX
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