Responsible for the operation of day to day business including management, leadership, and performance of staff. Directly responsible for increasing the overall effectiveness of the organization to position AdNet/AccountNet, Inc. to increase growth and profitability.

Recruited, interviewed, and selected job applicants for employment; new hire orientation, on-boarded, coached, counseled, and terminated as necessary. Conducted safety, harassment, and injury investigations; developed and managed client relationships by evaluating and addressing human resource needs; provided high levels of customer service and qualified placements.

Spearheaded launch of national, community-based reading program in 10 US cities. Supervised 17 AmeriCorps*Vista members in establishing 100+ tutorial reading sites:Designed and developed marketing tools for program recruitment;Handled all functions related to onboarding - pre-screen, interview, hiring, orientation/training, supervision, recognition and discipline of new hires;Office team lead - provided support/direction on administrative, office policies, and procedures; Event planner experienced with coordinating all aspects of 3-5 day, monthly training events for groups of 10-150. Reserved venues, handled registration, coordinated travel schedules, reserved ground transportation. Vetted/selected hotels, arranged meals, prepared daily training itineraries, and served as occasional driver and local tour guide as needed;Administrator proficient in Microsoft Office suites, writer and author of several published articles and a 169 page tutoring program guide. Drafted, edited, packaged, and disseminated operational procedures, site selection criteria, and registration forms; daily compilation and review of outgoing correspondence for accuracy and factual content;Conducted site evaluations, guided compliance, and ensured completion and submission of quarterly progress reports, facilitated needs assessments, strategic planing, program expansion;Chaired bi-annual tutoring program advisory, and acted as recording/distribution secretary for 2 quarterly committees;A member of annual grants committee reviewing site proposals for funding ranging from $10-50K;Conceptualized, designed, and formatted data utilizing graphs, charts, videos, and other visuals in Power Point and Keynote presentations;Initiated daily/monthly on-going support, trouble-shooting, and technical assistance to trainees via phone, conferencing, email and mail correspondence.

Social Worker responsible for initial assessment and intake of new admissions. Core responsibilities included conducting psychosocial assessments, coordinating care, counseling, intervening in crisis care situations, educating patients and families about their treatment plans, and available resources and support systems. Co-facilitator of weekly grief support group for children survivors. Served as an integral member of a multi-disciplinary team providing regular written and oral reports on a weekly and as needed basis.