• Purchase and procurement of IT equipment• Maintain, develop, implement procedures for tracking IT assets• Oversee quality control throughout IT asset lifecycles• Track orders, lead times, delivery dates, costs, review, update, and maintain purchase orders until closed • Maintain relationships with external service providers, (hardware and software) IT, as well as with the internal team• Purchase, monitor, assign, track licenses of approved specific software products• Archive and process terminated employee PC data according to established/approved IT policy standards• Service Now training and Administration fundamentals• Active Directory updates, basic user admin, password resets• Mentor and train new Service Desk agents• Executive support• Document, prepare, secure wipe and track devices for electronic waste/ITAD• Participate in migration of 120 corporate located computers from Windows 7 to Window 10• Provide world-class customer service via phone, Teams, email, and walk-up• Advertise software via SCCM• Primary contact and SME for the Ring Central eFax option, creating profiles and acquiring phone numbers for users• Primary contact and SME for Lumen CenturyLink Level 3 Conference Calling option, creating profiles, contacting vendor for support• Update asset inventory, asset assignment, user management in ServiceNow and SCCM• PXE network image new PCs, apply BIOS settings, Windows updates, driver updates, any custom software needed for the end user• User workstation set up or relocation• Participated in staged phones and rollout of new Cisco phone system to 190 Denver users• Configure Cisco phones for new users with support from Telephony team• Configure, install, triage network or desktop printers; contacting vendor for service• Network/Wi-Fi troubleshooting• Assist users in configuring work email on their mobile devices• Provide computer program and technical support to 1000+ users nationwide and Canada• Learn SCCM queries and packages

My role is to provide a single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. Includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. I also troubleshoot problem areas (in-person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.Responsibilities:Strategy & Planning-Evaluate documented resolutions and analyze trends for ways to prevent future problemsOperational Management-Triage incoming help requests from end users via telephone / e-mail in a courteous manner-Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue-Build rapport and elicit problem details from service desk customers-Prioritize and schedule problems. Escalate issues (when required) to the appropriately experienced technician-Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution-Apply diagnostic utilities to aid in troubleshooting-Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution-Identify and learn appropriate software and hardware used and supported by the organization-Perform hands-on fixes at the desktop level, including installing / upgrading software, installing hardware, implementing file backups, and configuring systems and applications-Install anti-virus software-Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals-Test fixes to ensure problem has been adequately resolved-Perform post-resolution follow-ups to help requests-Develop help sheets and frequently asked questions lists for end users

Freight Team Associates typically work overnight stocking merchandise on to shelves to remain in stock, organizing the sales floor to create a pleasant and safe shopping environment, and providing customer service as required by customer demand.Examines and inspects stock items for damage or defects; reporting any damage to supervisors.Identifying and reading UPC labels to ensure accuracy.Follows loss prevention policies and procedures.Stocks merchandise onto shelves for customer availability; requires sorting and staging of merchandise to sales floor.Moving and unloading merchandise using designated equipment and tools.Requires recognizing, identifying and using merchandise; attention to detail customer service, ability to get things done despite a large workload and competing demands in a fast-paced warehouse environment.Act with integrity, responsibility and honesty.

(Transitioned to contract employee for iTOK/Digity due to geographical relocation)Handle inbound calls from customers. Support hardware/software issuesProvide telephone tech support of hardware, systems, sub-systems and/or applications Answer basic questions about installation, operation, configuration, customization, product usageUse various diagnostic techniques to identify & investigate problems, recommend solutions to correct common failuresUse Remote connection software for repairs, diagnosticsInstall, configure, repair and restore backup solutionsEscalate issues to the System EngineerProvide top-notch customer service

The leader in small business technology support, Digity is on the cutting-edge of the latest solutions to help businesses get the most out of their technology. Driven by a specialized team of experts, Digity is the choice to be a trusted technology advisor. Digity.com is a booming division of iTOK.net. Check us out!SMB Support Technicians are responsible for handling inbound calls from customers. Support hardware and software issues and vary from client to client. * Responsible for providing telephone technical support of hardware, systems, sub-systems and/or applications for customers. * Answer basic questions about installation, operation, configuration, customization, and usage of products. * Utilize various diagnostic techniques to identify & investigate problems, and recommend solutions to correct common failures. * Use Remote connection software to connect for repairs and diagnostics. * Escalate complex problems to the System Engineering. * Provide top-notch customer service

Help desk agents are responsible for handling inbound calls from external and internal customers seeking technical support. Support hardware and software issues vary from client to client. * Responsible for providing telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees* Answer basic questions about installation, operation, configuration, customization, and usage of products* Basic diagnostic techniques to identify & investigate problems, and recommend solutions to correct common failures* Use Windows Remote Assistance to connect for repairs and diagnostics* Provide technical support for external field sales customers* Escalate complex problems to higher level of expertise within organization* Utilize ServiceNow IT Service Management Suite ticketing system* Support a company that uses SAS, SAP, Netweaver, Citrix

Ordered boxes and supplies, logged incoming deliveries, sorted mail to customer mailboxes (commercial mail facility), prepared employee schedule for the month, Notary Public services, prepared and posted daily closing report for bookkeeper, prepared and delivered deposit to bank, month-end accounts receivable billing, mailbox customer billing, other duties as requested from store owner to facilitate the smooth operations of the store. Continued Customer Service Representative skills as before.

Sorted mail to customer mailboxes, ran point-of-sale registers, photocopying, printing services, email, counter sales, back-up bookkeeping, posted sales to Quickbooks, ran ICVerify each evening to post credit card sales, prepared daily closing report for bookkeeper, prepared deposit for bank drop, basic custom printing, business cards, small posters, Notary Public services, assisted customers with Microsoft Office and Adobe Elements in preparing their documents for printing. Authorized shipper for UPS, FedEx, USPS, and DHL. Prepared stock and custom packaging for shipping.

• Provide computer program and technical support to 50+ professionals assisting their effective use of technology to increase efficiency in service delivery• Support staff and clients, teaching and tutoring in a self-paced adult computer literacy learning environment to over 750 students during a 14+ year period • Install, configure, and customize software on Dell PCs, including Windows 7 and below, Office 2010 and below; be the primary contact for hardware troubleshooting, repair, and ordering• Update and administer Symantec antivirus software for the agency• Update and administer user profiles on NAS server utilizing Windows Server 8 software• LAN / WAN network administrator• Provide administrative and basic technical support on the telephone and voice mail systems, and Ricoh 4500 MFP devices• Work with a diverse population of people of all ages (youth to senior adults)• Meeting and Staff Retreat planning• Workshop/training, and meeting facilitator• Audio/visual equipment setup• Resume preparation, mock interviews, client interviews• Assessment, evaluation, and referral to additional training, confidential client case notes to Case Managers• Determine and create training curriculum. Presentation materials. Photocopying. In-house Voice mail Staff scheduling. Stocking. Filing and record• Executive support