Sandra C. Email & Phone Number

Washington, Dc, Us

Accountable for the management, administration, evaluation, control and direction of all federal programs and personnel assigned to emergency management disaster missions throughout the nation.•Serve as Senior Employee Relations Officer to arbitrate personnel matters, conduct Administrative Investigations and determine appropriate personnel actions. Model behaviour and manage expectations of all field personnel. To date, completed over 300 investigations with only 5 elevated to formal EEOC filings.•Manage employee relations issues, including investigations, terminations and reorganizations•Advise Federal Coordinating Officer (FCO) on legal and organizational policies/procedures/decisions by interpreting policy.•Oversee implementation of recruitment of local hires in support of local economy recovery and economic stimulation in places impacted by catastrophic events•Oversee ongoing professional development of assigned personnel through coaching and mentoring•Direct daily oversight for Legal, Security, EEO, Disability Integration and HR•Represent Agency in highly sensitive Congressional Briefings to Members of Congress and Aides during Recovery missions in Louisiana and Texas. •Coordinate, draft, review and participate in drafting responses to Executive queries and correspondence for the White House, senior Federal leadership at Department of Homeland Security and FEMA and state and local officials.•Frequently tapped for special initiatives requiring discretion and sensitivity in handling e.g. implementation of new Reservist workforce transition; death of active duty personnel and complex political and EEO issues.

Washington, Dc, Us

Fully accountable for the oversight of a 300 member field team designated to deliver federal emergency management programs and services to residents in 15 counties following catastrophic events •Held $250M funding authority for delivery of relief programs and resources•Overcame many programmatic obstacles driven by political nuances that hindered routine delivery of programs and services. Implemented creative solutions that met both legal and situational needs. Accepted risks for decisions and achieved significant successes.•Developed trainings for staff population that was mostly comprised of local hires.•Conducted Congressional briefings with local county officials and Members of affected counties•Optimized success through the development of various models for process improvements including Strike Force Teams and Special Liaisons for assistance of elderly and remote constituents as well as approaches in dealing with racially segregated areas. I encouraged and led my teams to develop creative measures to identify alternative resources, negotiate for unused local sites to advance relief efforts.A comprehensive sample of accomplishments and references is available upon request.

Washington, Dc, Us

Recruited to implement new Process Improvements Business Unit.•Researched methodologies and set up criteria that was established as the prototype for the approaches. •Completed model simulation analysis and received training on SIMPROCESS (Model and Simulation Tool) that I recommended and was adopted for business process modelling.•Conducted workflow analysis through interviews with potential end-users, wrote business requirements and developed “To Be” Scenarios. •Successfully marketed and presented model to the President/CEO, Senior Executive Officer and other senior leaders and obtained their support to sell to potential internal clients. •Introduced and marketed new Unit’s capabilities to senior leaders in other units to obtain buy-in.•Identified and received acceptance by Worksite Claims Unit. Collaborated with IT group to develop, test and implement system enhancements. This was successfully accomplished and resulted in a reduction of open claims by 50%, by providing an automatic adjudication of “routine” fees, thereby providing for faster close out for payments.