Sandra C. Email and Phone Number

Responsible for managing the sales process, from start to finish; presenting our apartments and community in a compelling way, overcoming objections, building relationships and creating excitement. Maintain relationships by providing excellent customer service and helping current residents resolve problems as they arise. Assists in the inspections of vacant apartments and take appropriate actions to prepare them for market-ready status. Maintain organized community office files along with following and adhering to the Privacy Act. Assist with training and leading team members to customer excellence in service. Input daily activity transactions. Comply with all policies and procedures as outlined in the Operations Manual. Assist in eviction process by preparing SUIT list and corresponding with attorneys. Deliver late rent letters, “Notices to Vacate”, and personally contact all residents who have unpaid/owed rent daily. Also perform administrative and accounts receivable duties. Trained in accounts payable processes.

Responsible for managing the sales process, from start to finish; presenting our apartments and community in a compelling way, overcoming objections, building relationships and creating excitement. Maintain relationships by providing excellent customer service and helping current residents resolve problems as they arise. Assists in the inspections of vacant apartments and take appropriate actions to prepare them for market-ready status. Maintain organized community office files along with following and adhering to the Privacy Act. Assist with training and leading team members to customer excellence in service. Input daily activity transactions. Comply with all policies and procedures as outlined in the Operations Manual. Assist in eviction process by preparing SUIT list and corresponding with attorneys. Deliver late rent letters, “Notices to Vacate”, and personally contact all residents who have unpaid/owed rent daily. Also perform administrative and accounts receivable duties. Trained in accounts payable processes.

Responsible for ensuring that customers had consistent experienced in a smooth-running store. Ensured all aspects of the operational strategies were met and exceeded company's expectations which resulted in maximized sales and profitability. Ensured operational excellence and followed all company-defined processes and practices. Believed that everything is done for the customer and I lead the Logistics Sellebrities to do the same through execution of practice for markdowns, signing, marketing and facilities maintenance. Built relationships at multiple levels to support a great working and shopping environment.

Ensured superior quality of products and service for customers resulting in 37% increase in sales vs. LY. Received “Highest Sales Increased in District” award. Provided high quality customer service to ensure the best shopping experience for each customer and role modeled the GUEST standards. Received “Excellence in Customer Service” award. Resolved customer issues by listening to customer and then determined the best resolution while balancing regulation compliance to ensure customer satisfaction. Developed plans, created employee schedules and ensured the proper completion of planograms. Completed price accuracy checks. Coached and reviewed team member performance. Ensured completion of marketing signage. Conducted interviews for new team members.

Built and developed branch sales staff by recruiting, hiring, mentoring and, using the performance management system, coached staff to exceed their annual performance objectives. Provided ongoing guidance and training to branch personnel on platform sales skills, operation process, handling of exceptions and adjustments. Directed staffing and administrative functions including: performance appraisals, annual performance objectives, promotions, salary recommendations, handling complex employee issues (including terminations). Consistently re-enforced and modeled partnership with Teller and Platform staff, to ensure a positive, productive employee and customer experience. Provided leadership around the customer experience. Ensured a consistent, high level of service by coaching and modeling the "Provident Way” - which included: memorable customer service, proactively greeted customers.. Maintained a professional manner to build customer confidence and trust. Took ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provided coaching and guidance to Assistant Branch Manager or second level Manager around complex issues that are escalated to improve and reduce future problem resolution/escalations. Followed-up with issues as required, and convert servicing situations into sales/referral opportunities. Projected a positive image of Provident Bank, consistent with the Provident Way, within the community through active involvement in local organizations. Follow consumer and business banking guidelines for accuracy and proper new account handling, ongoing maintenance/management, and exception processing and pricing.