Sandra C. Alves Email and Phone Number

Supervise the day-to-day task assignment and manage performance of Customer Service Associates.This includes recruiting, hiring, training, coaching, managing performance, and administeringprogressive discipline.2. Oversee the completion of duties by hourly store management associates.3. Ensure proper training and training compliance of all hourly associates.4. Ensure creation of the store’s weekly schedule, while working within labor guidelines and meetingtarget.5. Oversee cash management procedures. Monitor and analyze reports relating to Loss Prevention andreports6. Ensure accuracy of weekly payroll, which includes the proper editing of time-cards when necessary,using the appropriate charge codes and weekly submission.7. Responsible for obtaining designated competitors’ fuel prices, accurately entering this informationwithin the required time frame and updating prices when required.8. Respond in a timely manner to any product recall and follow established processes.9. Ensure accurate stock levels by performing precise cycle counts and monitoring ordering of product andsupplies with a computer and/or handheld device. Review the results on the store’s computer and/orhandheld device and make the necessary changes. Prepare action plans to address off standard items.10. Control inventory level by checking in all external vendors (by using a handheld device) and ensuringthe delivery is accurate. Keep open line of communication with vendors to ensure the store’s needs aremet. Ensure external vendors are following Wawa’s safety standards. Ensure the proper product pricing.11. Analyze income statement and utilize reports to ensure store’s profitability.12. Ensure execution of established security, quality and store operations policies, procedures and practiceslisted in training materials and other publications.13. Manage all safety programs and ensure proper execution and compliance. Report and document allcustomer and

Oversee finances including cash flow, payroll, charge entry, co-payments, and accounts payable.Checked patients in and out, prepared files, answered phones and scheduled appointments.Verified insurance coverage, and acted as personal secretary for doctor.Trained and hired personnel and maintained employee files.Ensured the practice met current medical laws, regulations and ethicsLed billing record software implementation and customizationScheduled and coordinated patient transportationScheduled, tracked and provided follow-up of pre and posted surgical administrative needsFacilitated preparation and submission of employee payroll to payroll processing companyBilled and submitted claims weekly and handled patients bills and account statements.Posted and reconciled insurance and patient paymentsManaged and maintained office supplies and equipment inventoryDirected recruitment and retention of Doctors and staff of 18 employees

Managed the day-to-day tactical and long-term strategic activities within the business. Conducted cost, schedule, contract performance, variance and risk analysis. Reviewed and approved billing invoices and expense reports. Recruited and hired new staff. Processed Payroll every week and did daily cash count and Bank deposits.

Efficiently resolved problems or concerns to the satisfaction of all involved parties. Developed and maintained exceptional customer service standards. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Collaborated with the Executive Chef to analyze and approve all food and beverage selections. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Managed accounts payable, accounts receivable for Events.