Project Manager
Newcastle Upon Tyne, United Kingdom
I have been working within a project team to deliver the Smart Ticketing Programme for Nexus. To date my role has been to convert our Customers from paper season tickets to a Pop smartcard, implementing the business processes, terms and conditions documentation and any other polices affected by the new technology. I implemented a new online retail site, the Pop Shop, for customers and was a key player in the introduction of the new Pop Pay As You Go product, on Metro. Within the last twelve months I have also taken a larger role in overseeing the Gates, Validators, On Station Ticket Machines and the Ticket Office Machines, the devices that help form the smart ticketing infrastructure for the Metro, including managing the tariff which control prices and the download of new software to enhance functionality.