Position Mission: Responsible for implementing BPM process management system in the company. Implemented systems of continuous process compliance, follow-up, control, measures, and improvements.Accomplishments:• Created the BPM document structure for all the processes in the company until the BPMN 2.0 notation.• Implemented BPM socialization and culture creation strategies within the company.• Decreased by 81% PQRS cases because of the implementation of a process of structure, measurement, and improvement.

National Army of Colombia - Combined FirearmPosition Mission: To Train the military officers of the National Army in all areas related to the origin, bases, alignments, parameters, measurement mechanisms and continuous improvement tools of each one of the systems that compose the Institution's Integrated Management System in the areas of Quality Control, Internal Control, and Administrative Management.Accomplishments:• Approved a total of 300 student military officers of the Force, because of their adequate training in respects to the Integrated Management System of the Institution.

National Army of ColombiaPosition Mission: To Maintain and improve the Integrated Management System for the Regional Contracting Management Department and its 33 subordinate units.Elaborated work plans for each unit to provide updates and training to the teams in the areas of: ISO 9001:2018 normativity and DAFP risk methods.Presented the results of the management and methodology indicators for continuous improvement.Executed internal audits and attended external audits.Generated reports to internal and external control entities, as well as the General Commanders of the National Army of Colombia and the Armed Forces.Accomplishments:• Standardized and implemented the Public Function Administrative Department (DAFP) Methodology to the corresponding work and subordinate units, for the identification, grading, and management of the risk maps, optimizing times for the consolidation of risk reports, reducing the time from 20 to 10 days.• Designed and implemented the methodology for management of indicators reports of the units, improving the process in information veracity and times by 50%.• Managed and conducted opportune follow-ups to ensure the development of work plans, contributing to the inclusion of the Assets and Services Acquisition process in reaching the ICONTEC ISO 9001:2018 Certification of the National Army.

Position Mission: To Supervise the compliance of BPM Best Manufacturing Practices in the logistics processes of the Distribution Center in Colombia and other centers in Latin America.Coordinated activities with the team of inspectors and trained the personnel in the normative alignments logistics processes, to avoid negative impacts in the operations, attention to claims by the consultants and implementation of improvement actions. Executed trials in the logistics process for the newly developed products of the company.Accomplishments:• Participated in the design and structure for the grand opening of the new distribution center in Colombia.• Designed and implemented the PAC quality assurance program, focused on the Best Manufacturing Practices for the for the staff of the distribution center in Colombia, around 1000 employees, obtaining the 1st place for compliance within the CDPs of the company for two consecutive years.• Ensure the performance of pilot tests of new products in the company's logistics processes: storage, picking, dispatch, distribution and reverse logistics.

Formerly known as FinamericaPosition Mission:To standardize and optimize the credit creation processes of the company with the objective of improving the business indicators results through:Elaborating a diagnosis and analyzing the operations results.Profiling the area roles of the area and competencies definition.Managing the technical trainings of the team to improve the trust and efficiency of the process.Structuring the labor loads.Following-up and measuring the KPIs performance.Accomplishments:• Standardized and implemented shifts and labor loads, accomplishing the improving of the response capacity of the area by 30%.• Generated the process strategic indicators, contributing to a higher placement of effective credits.

American Mattresses Industry, S.A.Position Mission:To Maintain and improve the Quality Management System of the company in a transversal manner, based on the ISO9001 norm.To Design the annual audit plan for all processes.To Coordinate the internal auditors team.To Execute the follow-up audits and ensure the claims and complaints attention.To Manage the continuous improvement of production and logistics processes for newly developed products.Accomplishments:• Consolidated the first team of internal auditors of the company, to improve the processes, aspect which contributed to the ISO 9001: 2008 norm recertification.• Designed and developed internal campaigns and different activities in the company, which allowed to instill a culture towards quality and continuous improvement.• Improve the company's design and development process, ensuring the proper development of the different stages of new products, especially pilot tests before going into production.

American Mattresses Industry, S.A.Position Mission:Responsible for follow-ups and control of the different stages of the production process and generation of improvement actions that allowed results optimization. Designed matrixes for non-conforming product control. Managed the operative loads of the personnel. Measured and analyzed results.Accomplishments:• Developed improvement activities which allowed to decrease the nonconforming product by 15%.

American Mattresses Industry, S.A.Position Mission:To tend to the needs of the Franchisees in areas related to production, logistics and commercial aspects.Accomplishments:• Generated follow-up and control strategies, which obtained a decrease of the Franchisees portfolio by 10%.