I am a dedicated professional with a strong foundation in customer service, boasting a seamless command of multiple software platforms. My forte lies in mastering new skills rapidly, ensuring that I stay ahead of the curve in this fast-paced world.With a background in healthcare, including completion of the Medical Administrative Assistant program, I bring a unique blend of skills to the table. My proficiency in medical terminology enhances my ability to communicate effectively in healthcare settings.Whether collaborating seamlessly in a team or successfully steering independent projects, I thrive in diverse environments. Building rapport comes naturally to me, creating a foundation for productive partnerships. My organizational skills guarantee the smooth progression of projects from conception to fruition.Known for critical and analytical thinking, I approach challenges strategically. Couple that with a strong sense of integrity and ambition, and you have a professional who consistently strives for excellence. I am not just a communicator; I am a great implementer, translating complex ideas into actionable plans.
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Research SpecialistOlive Jul 2021 - Feb 2023Columbus, Ohio Metropolitan Area● Leveraged deep insurance policy knowledge to expedite prior authorization processes.● Collaborated cross-functionally, extracting data for valuable, actionable insights,● Orchestrated streamlined prior authorizations through strategic medical criteria input.● Crafted precise insurance formats using CPT and HCPCS codes.● Outperformed policy objectives with 129% achievement, completing 130% of procedure sets.● Thrived in remote work settings, adeptly utilizing Gmail Suite, Microsoft Office, and DevOps tools.● Conducted strategic research, translating insights into informed decisions.● Ensured precise data transfer into proprietary software, maintaining reliability through meticulous testing.● Swiftly and adeptly resolved real-time issues, displaying agility and a solution-oriented approach. -
Customer Service Representative Team LeadPrimary Care Animal Hospital Apr 2018 - May 2021Long Beach, California, United States● Maintained the front desk at a busy clinic by making appointments, greeting clients, and checking patients in and outwith payments and follow-up appointments● Organized and updated medical files by communicating with doctors and hospitals via faxes, telephone, and in person● Verified orders and filled prescriptions, as well as handled controlled substances● Triaged phone calls for emergency situations and would prioritize emergencies and regular visits to balance the doctor’sschedules● De-escalated high-stress situations and disgruntled customers -
Customer Service RepresentativeWignall Animal Hospital Oct 2015 - Apr 2017Dracut, Massachusetts, United States● Streamlined insurance claims processes, submitted accurate claims. Managed financial aspects of pet care services.● Expertly recorded medical histories and conducted regular inventory reports for retail, medical supplies, andpharmaceuticals.● Managed doctor and groomer schedules with no errors, enhancing service efficiency and customer satisfaction. -
Office ManagerRp Management Apr 2014 - Oct 2015Dracut, Massachusetts, United States● Orchestrated administrative operations, coordinating schedules, maintaining files, and managing communications● Exhibited exceptional problem-solving skills, updated construction projects and nurtured positive relationships withSafeguard Properties● Expertly managed accounts payable/receivable, payroll, and invoicing using QuickBooks● Played a pivotal role as a property manager, handling rent rolls, inspections, and lease preparation
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Customer Service RepresentativeAlign Credit Union Feb 2011 - Feb 2014Lowell, Massachusetts, United States● Delivered exceptional customer service, assisted members with daily transactions. Provided online banking support● Processed auto, home, and personal loan payments and facilitated bank account transfers● Proactively prevented over $52,000 in fraud through diligent communication and adherence to procedures● Actively referred customers to various business lines, enhancing their financial well-being
Sandra Challis Education Details
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Medical Administrative/Executive Assistant And Medical Secretary
Frequently Asked Questions about Sandra Challis
What is Sandra Challis's role at the current company?
Sandra Challis's current role is Medical Administrative Professional.
What schools did Sandra Challis attend?
Sandra Challis attended Millennium Training Institute.
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Sandra Challis
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