Sandra C. Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Communicate and collaborate effectively across multiple stakeholders - from business development colleagues to other teams and merchants- Acts as a quality assurance agent to ensure the quality of business content to reduce customer inquiries and maintain brand personality- Organize and conduct training sessions to educate stakeholders on the content style guide and self-service features available within the company system- Enhance stakeholders learning experiences through compelling visuals, interactive elements, and thorough data analysis to deliver optimal solutions- Create email templates for various projects to provide visually appealing emails- Make an impact by identifying areas for improvement in various processes, content pages and systems- Developed and implemented a user-friendly knowledge base website that allows stakeholders to learn independently

- Manage social media accounts and create contents daily including relevant visuals, videos and persuasive copy- Responsible for managing the community social group and fostering engagement to cultivate and enhance customer relationships- Enhance customer satisfaction by responding to messages on social media and answering phone calls- Document the event schedule for offline events and facilitate Zoom meetings for online events, providing customers a seamless and professional learning experience- Translating content from Chinese to English, or vice versa

Penang, Malaysia

- Worked during semester break only- Social media designs & copywriting

- Design social media posts- Design E-commerce and printing materials- Translation from EN to CN

- Worked while waiting for University new intake

Bachelor Of Communication, Advertising, 3.2

Activities and Societies: Mass Communication Society - Head of Editorial Team, PR helper in several events, Creative member of Final Year.

Diploma Of Education, Mass Communication/Media Studies

Activities and Societies: Media club member, member of Promotion & Publicity team in several events