Sandra Cheshire Email & Phone Number

Phoenix, Arizona

Tempe, Arizona

• Communicate via phone with over 25 clients weekly for collection of Individual Income Tax, Transaction Privilege Tax, and Withholding Tax. • Execute field visits to twenty clients in a day with monthly collections of delinquent taxes up to $1,000,000 and averaging $500K monthly. • Managed two field teams to conduct the successful seizure of two active businesses. • Selected for Strategic Planning process 2008 based on contribution of ideas and execution of a new work system.• Received “Team Award” 10/08 from Director with criteria of resolved cases and highest revenue out of 17 teams.• Implemented work system which improved efficiency and increased number of accounts and collections.• Mentored six new employees with training on State of Arizona policies and procedures ongoing. • Analyze financial records, conduct research and investigations to determine action plan for recovery.• Resolve issues for Arizona and citizen best interests through accurate communication with key stakeholders such as CPAs and legal personnel. Collector II January 2005 – September 2005• Awarded ‘Gold Star’ for superior service to the employees and citizens in Arizona in March 2005.• Collected Individual Income, Transaction Privilege, and Withholding Taxes by contacting more than thirty customers via phone daily. • Assisting the citizens of Arizona with all tax issues resulting in $20K to $100K in monthly recovery.