Sandra Chye Email & Phone Number

Kuala Lumpur, My

Federal Territory Of Kuala Lumpur, Malaysia

Malaysia

• Maintain Subject Matter Expertise of User Knowledge Operations to successfully complete core work and escalation.• Educate users on how to maintain security and safety while using the platform responsibly• Investigate complex situations and potential brand risks surfaced in high volume queues• Understand our risk systems and investigate account patterns• Identify and escalate trends and product vulnerabilities to internal team• Maintain high levels of confidentiality while performing investigations• Comprehensively document investigations• Develop and maintain a comprehensive understanding of the purpose of User Knowledge Operations• Work with external Product vendors to enhance proactive and reactive risk detection as an informing or collaborating task• Demonstrate great judgement and be open to sharing what you know with others• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Manage all communication channels effectively including phone, email, social mediachannels and others, while focusing on high quality customer service and conversion.• Build effective relationships with students, their parents and other internal or externalstakeholders• Provide effective case management with personalized follow up to connect with,engage, support and ultimately convert prospective students.• Liaise with internal and external stakeholders to deliver an excellent experiencethroughout the student journey including providing accurate information andguidance.• Work as part of a team to plan, coordinate and deliver effective inbound or outboundcampaigns that meet quality goals and client objectives.• Ensure that company protocols are adhered to and targets are achieved.• Effectively manage work queues to meet expected response time and quality goals.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Communicate with web developer on building/restructuring websites• Create visual contents using Canva• Present design ideas using Microsoft PowerPoint to get approval fromstakeholders/director before communicating them to web developer• Manage social medias (Facebook and Instagram) by scheduling content posts• Understand and learn about SEO software

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• reply customers and check daily page notifications• Update company on daily orders and payments• To handle company’s WhatsApp and Facebook Page• Resolve customer’s complaints and enquiries

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Responsible in hitting monthly sales target• Undergoing stocktake• Upsell body care products• Operate cash registry system• Set store according to visual merchandiser

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Convey surveys in English, Malay and Mandarin fluently

Bachelor Of Business Management, Marketing

Bachelor'S Degree In Business Management, Business, Management, Marketing, And Related Support Services

Foundation In Business Information Technology, Business/Commerce, General