Managed all finished product orders to ensure scheduled orders were shipped on time, Provided technical support and training using intranet system. Supplied quotes, processed purchase orders, conferred with customers via telephone or email for delivery date, order changes, cancellations, pricing, complaints etc. worked with other departments to resolve customer problems concerning credit, billing, shipping, shortages, returned material, expedites.. Solicited sales of new or additional services or product.

Manage all finished product orders to ensure scheduled orders are shipped on time.Communicate with buyer/planner for expedite requirements from distributor.Provide technical support and training using the intranet system.Supply Quotes to authorized distributors.Process and enter purchase orders.Confer with customers via telephone or email for delivery date, order changes, cancellations, pricing, complaints, etc.Contact other departments to resolve customer problems with credit, billing, shipping, shortages, returned material, expedites.Resolve customers' billing complaints by performing activities such as exchanging merchandise, or adjusting bills, issuing RMA for authorization to return product.Solicit sales of new or additional services or products.check to ensure appropriate changes were made to resolve customer's problems.