In charge of internal selection processes within the company for leadership positions such as Coaches, Trainers, Managers, and more. This includes applying filters according to requirements and organizing meetings with different departments for interviews. Provided feedback to candidates, kept candidates updated, and managed the outcome. Afterward, responsible for onboarding the position and providing the necessary tools. Additionally, involved in projects aimed at improving metrics and leadership skills.

Trainer responsible for training new hires to handle customer service calls on topics such as billing, payments, payment arrangements, retention, and Trainer for technical support calls. Additionally, responsible for developing projects to improve metrics, and enhance soft skills and hard skills, proficient in Excel for report generation, handling email communications, and direct communication with stakeholders and clients. Moreover supervisor of each one of the classes trained.

Technical Support Representative to resolve issues related to devices, networks, software and hardware problems, and general troubleshooting.

Customer Service Representative, Sales, Retention.For an important telecommunication company based in the EU.

Customer service and retention representative, floor support and quality a.ssistance