● Varied role pushing adoption of the full Microsoft 365 suite through training, publicity, requirements gathering and 3rd line support for the entirety of Amnesty International Secretariat, 500+ staff based in 21 global offices. ● Designed, developed, and trained on over 300 new country-based SharePoint sites to support the human rights work in all regions. ● Created a SharePoint & Microsoft Stream based platform to provide self-led learning options for all colleagues in the form of over 150 short how-to videos with multi-lingual captions.● Worked with teams to gather requirements and design solutions for their existing business processes to be migrated to Microsoft 365 products. ● Created a Microsoft Forms based decision-tree that allows colleagues to figure out how to share effectively within the heavily customised SharePoint environment. ● Worked alongside the Information Management and Security teams to ensure design and use aligns with GDPR & information security expectations.● Created copy and published frequently on the global intranet site to advertise the benefits of using technology to do great work. ● Provided extensive personal support to all colleagues during the first year of Covid-19 as they adjusted to remote working.

● Leading the Operations Team, a new arm of the organisation – this included all HR, H&S, IT, Procurement and Office Management and Board liaison and setting a sustainable strategic direction in these areas. ● A member of the senior team responsible for setting the operational direction of the organisation.● Led the cross-organisational project teams that designed, built (or negotiated with vendors), implemented and led behavioural changes towards cloud based collaboration● Led and trained all staff through the introduction of Microsoft 365, SharePoint, Trello, Xero and comprehensive HR software. ● Designed and implemented three separate restructures and supported employees and managers through exits and union/staff reaction. ● Worked with the senior management team to find a way to prosperity from a historic and sizeable financial deficit.

● Sole responsibility for the entire employee lifecycle and implementing the HR strategic direction of New Zealand’s biggest shopping-mall based store.● A member of the senior team driving forward a substantial technological change towards SAP and a change of ownership of the store.

● Managing, tracking and reporting all incoming and outgoing cash flow within Creativevents at ExCel, including high-volume event revenue. ● Selecting, training, scheduling and managing the tasks of the office administrator and further office and commericial support staff. ● Raising and processing invoices, maintaining purchase and sales ledgers● Liaising with other departments about event planning, budgetary constraints and forecasted expenditure. ● Creating and communicating event cash procedures to support staff and training new bar staff about their role in commercial and administrative procedure ● Working with senior management as a high-performing team committed to top-quality results● Acting as a role model and spokesperson at all times to casual staff, customers, suppliers and clients

● Providing administrative support to ensure events, and the office, run effectively.● Collecting and tabulating event health and safety documents ● Providing assistance to the commercial team with collecting and collating event revenue ● Troubleshooting queries from casual staff regarding event documents and cash flow procedures. ● Providing flexible support to the senior management team and other event venues

● Managing a team of up to thirty casual employees to offer excellent customer and client service at temporary event locations across the United Kingdom● Coordinating with the operations team to maintain adequeate quantities of stock at high volume events● Liaising with chefs to relay quantity and quality of food sold ● Liaising with the commercial team to ensure monetary flow is recorded accurately and with the office team to ensure health and safety documents are completed correctly.

* Preparing documents to allow shipments to enter Canada from the United States. * Liaising with truck drivers in French and English. * Working alone under constant time pressure on night shift.

* Co-ordinating with the realtors, their clients and the national newspaper to advertise real estate sales. * Maintaining client relationships, forwarding concerns to the realtors.* Invoicing clients for the realtors’ service and communicating expenses and income to the accounts department.

* Collecting, checking and processing documents for payroll.* Assisting in recruitment and selection for a vast array of nationwide positions.* Communicating with the 1400 New Zealand employees for personal and project information to maintain company records