Sandra Cunnane Email and Phone Number

Greet surgical patients and visitors upon arrival. Escort patients to the surgery center and advise nursing staff whether visitors wish to speak to the surgeon post-surgery. Take messages from relatives who call requesting to speak to the surgeon and relay the information to the operating room staff. Monitor the progress of surgeries and keep visitors informed of the status. Accompany visitors to the recovery rooms following surgery.

While continuing my search for work in a new career in the medical and/or insurance field, I'm continuing my education to strengthen and expand upon my professional skills. I recently earned two certificates as a Medical Administrative Assistant and in Medical Insurance Billing and Coding. I am currently attending a course to learn Microsoft 2007 and Office 2010: Word, Excel, Access, Power Point, Outlook, and Quickbooks Pro 2009.

I was an Administrative Assistant who continued support of the FileNet Sales and Technical Support Managers for the FileNet Pacific Northwest Territory when we joined IBM in November, 2006. Two years later, after reorganization, I supported IBM sales staff across the United States. I was one of 2000 laid off in a downsizing in March, 2010.

I was the Administrative Assistant to the Sales and Technical Support Managers for the Pacific Northwest Territory, Northern California, Oregon, and Washington. We supported as many as 30 Sales and Technical Support staff. FileNet developed, marketed, sells, and supported a software platform and application development framework for enterprise content management (ECM) and business process management (BPM), called FileNet P8. FileNet was purchased by IBM in November, 2006.

I was Administrative Assistant for the Claims Manager in support of 25-30 Claims Examiners and Claims Assistants. I created a manual for use by the claims input personnel which listed all our Workers Compensation Insurance policy holders, the policy numbers, the names, contacts, and locations for the staff who reported the injuries and the names, contacts, and locations for the medical providers they normally used.I was also the Administrative Assistant to the Nurse Case Manager in support of statewide staff of nurses who coordinated medical care and rehabilitation of the injured workers with the employers, injured workers,and medical providers. I performed a triage for all incoming claims within minutes of report to our office to determine whether the injury was serious enough to require direct intervention by our staff of nurses.As an Underwriting Assistant, I processed new and renewed Workers Compensation Insurance policies, monitored them for accuracy, and corresponded with the brokers by telephone and mail.

Customer Service Agent, Assistant Agent-in-Charge, and Assistant Training Instructor in Reservations and at San Francisco Int'l Airport. Trained new-hires in all aspects of the industry including airline, tour, hotel, and auto sales; the PARS computer system which linked TWA to all other airlines; domestic and international tariff; manual and computerized ticketing. For current employees, taught operations in other departments and more expansive tariff knowledge.