A highly motivated, organised and disciplined Program / Project Manager with 25+ years experience. Full SDLC experience in both Agile & Waterfall - working in Digital, Travel, Media, Banking, Retail, Fashion, Publishing, Finance, Charitable organisations and the Public Sector. Hands on delivery experience within large (and small) scale digital and e-commerce transformation/change programmes. Exceptional stakeholder management, requirements analysis skills, business process analysis and UX skills. Self-starter with excellent communication and interpersonal skills and the ability to work to challenging time frames. Enjoys collaborative working and a good project to get my teeth into. Specialties: Creating Business Strategy and visionBuilding Business CasesWriting ITT and project briefsFull RFT process including facilitating contract negotiations Creating program, project and product roadmapsFacilitating User WorkshopsCompetitor and strategic insights analysisWriting Business, Requirements and Functional SpecificationsExperience of identifying, managing and influencing stakeholdersEstablishing and building internal relationshipsProduct ManagementWireframing and UX designWriting User Stories and product backlogsWriting Use Case - modelling, analysis and specificationBusiness Process Analysis/Re-EngineeringPromotion & development of the BA function within organisationsChange ManagementProject Management Risk ManagementProject resourcing, estimation & scopingImplementing a variety of CRM's, CMS systems and ERP systemsUAT testing & user trainingCustomer targeting & marketingChampioning user/client/customer Data Dictionary / Validation Rules (including localisation)SEO, PPC and content managementGoogle Analytics & Social MediaClient/user/customer demonstrationWordpress & HTML, CSSMethodologies I've used include: UML, RUP, Rational Rose, Agile (SCRUM), Prototyping, Iterative & WaterfallWould welcome international opportunities