Sandra Day Email & Phone Number

Tacoma, Wa, Us

United States

IT Leadership of the Application Operations Team

United States

Tacoma,Wa

AMI Developer, Oracle DBA, OpenText StreamServe developer and administrator, Cherwell developer and administrator, WebMethods developer and architect. Web development and IIS administration. Application development and support. Lead of Employee Engagement team and communication/news team. ScrumMaster of Digital Solutions team, Experience with Project Management, ASP .NET MVC and Core, WordPress, SQL, XML, C#, WSDLs, SOAP, HTML, CSS, Java, JavaScript, Python and others.

Tacoma, Wa

• Desktop and Service Desk Support Teams lead, mentor, coach and impediment remover• Personnel, operation, financial, customer relation, procurement and project management• Training plan creation, hiring employees, developing processes and standards, coaching staff• Facilitating/determining customer requirements, process improvements and project requirements • Status reports, metric determination, formal and informal presentations and communications• Technical consultation, troubleshooting, analysis• Incident Response Management backup

Tacoma, Wa

SAP Application Development - Create and maintain enterprise wide programs for all SAP modules, while maintaining system integrity and adhering to programming standards. Program and maintain third party software that interfaces with SAP. Create/update technical specifications and Quality Assurance documentation for development.SAP Systems Analysis, Architecture and Design - Analyze technical and business requirement as compared to system capabilities. Research and suggest alternatives to improve performance, increase productivity and efficiency. Analyze and develop database architecture, data dictionary, database design and model. Performance tuning to enhance system speed and efficiency. Facilitate meetings to gather business requirements and translate into technical requirements. Providing technical expertise; collaborate with business users, and functional analysts for enterprise solutions. Design the multi-leveled architecture or component interactions of an enterprise system. Estimate development time and research requirements.SAP System/Technical Support - Monitor, tune and troubleshoot the SAP enterprise resource planning system, and supporting third party applications. GuiXT Administration and development, Business Connector configuration, CASS/DPV integration, Project Management, D/OMS Interface, PM/FMAS Complex ReportsCreating and presenting formal presentations in front of large groups at conferences, small groups or via internet.Interim Supervisor - Manage team; prioritizing and assigning work utilizing portfolio management tools, Project management for application development projects, Research and prepare recommendation reports on new products and technologies, Assisting with budget recommendations, Primary point of contact with external groups, Process improvement development

Responsible for the configuration, testing, troubleshooting, debugging, reporting in the SAP system.Support the SAP users with coordination between the business units and the IT technical team. Work with SAP modules: PM, SD, FI, HR, CCS and others.Experience debugging the applications used with 3rd party software that is interfaced with SAP, including Smallworld, IVR, govME and MDSI. Map business processes, streamline and translate them into SAP functionality. Use the Municipal Code and other citywide documents for developing SAP according to citywide regulations and rules.Experience with SAP reporting tools, e.g. List Edit & Quickviewer.Experience with developer transactions in SAP and ABAP code.Experience with creating forms with the Smartforms transaction.Understand the CCS and PM Master Data structures and processes, including creation of Master Data, Move-in/out, Business Partner Master Data, Cashiering, Customer Accounts, Service Orders, Notifications and the CIC for permitting and customer service. Familiarity with Outage Management and Mobile Data applications. Experience using and configuring Task lists, Variants, PM Activity Types, Standard text keys, Service orders, Characteristics, Classes, Notifications, User statuses, etc.Creation of technical forms, functional specification documentation, process and training documentation.

Key Department ContactAided in the development of Business Process Blueprinting. Translated citywide processes into SAP functionality. Aided in the integration of SAP with Smallworld and MDSI. Programmed using ABAP code and program logic, and aided in the development of the fee calculation enhancement with the technical team. Assisted with creation of forms and reports for use in SAP.Aided with the concept designs for the Tacoma Power functional locations and equipment. Created Business Process Procedures and aiding in the training of the trainers and end-users. Conducted meetings, demonstrations and work closely as a team on all aspects of the project.

Managed projects files, created Agreement letters and correspondence for engineers. Billing, check handling and purchasing. Maintained records, provided support for other team members. Assisted engineers and other customers for information requests.Created templates using the Visual Basic Applications in Microsoft Word. Created an Access database to track services to the State of Washington. Streamlined work processes.Used Microsoft Office 2000, AutoCAD 2001i, GAIN, the citywide Mainframe, Tidemark and TCCS programs. Maintained meter and transformer records and other duties for the New Services department, as necessary. Created, published and distributed Lakewood and University Place Street light map books using Smallworld.

Mapped and maintained records, provided support for other team members. Assisted engineers and other customers for information requests. Assisted with training and development of a new GIS program, Smallworld. Quality checked other team member's work. Created and maintained Access database for tracking incoming work and work completed. Created and maintained task procedures and task logs. Used Microsoft Office Professional 97 (Binder, Word, Excel and Access), Microsoft Project, Visio Standard and AutoCAD 2001i to create the aforementioned items. Used the citywide GIS and Mainframe.Wrote Auto Lisp procedures for AutoCAD and providing support for other users.

Designed graphics, debugged and learned DDC programming language. Used Microsoft Office 95 to create needed forms and schedules. Quality Checked AutoCAD drawings created by the drafting group.Read and wrote sequence of operations, blue prints, valve and damper Schedules.Designed Control systems for HVAC systems. Field training, troubleshooting and installing of Control systems.

Bachelor'S Degree, Information Technology, 3.8

Activities and Societies: UPE Honer Society

Degree: Associates, Mechanical Engineering Technology

Engineering