Queensland Administrative Officer
CurrentMy role provides support to the Queensland Faculty Manager, 11 Member Engagement staff, secretariat role for the Member Council (24 members) and customer service support to the Queensland GP membership base, to ensure smooth operations of the Queensland Faculty.Member Services• Respond to a wide range of member and stakeholder enquiries via telephone, email, in-person.• Clarifying and distributing complex information, via emails and phone calls• Support the delivery of… Show more My role provides support to the Queensland Faculty Manager, 11 Member Engagement staff, secretariat role for the Member Council (24 members) and customer service support to the Queensland GP membership base, to ensure smooth operations of the Queensland Faculty.Member Services• Respond to a wide range of member and stakeholder enquiries via telephone, email, in-person.• Clarifying and distributing complex information, via emails and phone calls• Support the delivery of member-focused activities across Queensland, including ongoing GP CPD exams, Fellowship Ceremonies, Member Functions, Conferences and WorkshopsOperations • Establish, oversee, and negotiate service delivery from suppliers and define service KPIs.• Process Development - Created databases, tracking tools and registers for efficient office operations.• Develop workflows for Qld Faculty • Facilities Management - Integral role in the establishment of the Townsville Office• Secretariat role to the Member Council, including Agenda, Minutes, Action List, reference papers.• Implement business procedures for Queensland Faculty including streamline processes.Resources • Organise travel and accommodation for Council Members and Qld Faculty staff.• Purchasing and procurement for Townsville office• Manager Townsville Office First Aid register and coordinate CPR courses Projects• International Membership & Partnerships – Captured all relevant details from members and created a database to inform the IMG Roadmap to RACGP Fellowship criteria. Outbound Correspondence and invoicing for all new IMGS. • Continuous Professional Development – Supplier management: Generated contracts and invoices for the commencement of the 2023-25 Triennium.• Education Governance & Development – 6 month secondment (in addition to my primary role of Office Administration Officer) as the Fellowship Officer for the Qld Faculty. Developed new statistics and reporting database for State Manager to use in monthly reports. Show less
