Sandra Delaney Email & Phone Number

Boston, MA, US

Boston, Massachusetts, United States

• Increased enrollment by 150% in 90 days through various marketing avenues
• Created policies and SOP for Recruiting and HR purposes
• Recruited through full cycle highly qualified classroom teachers and management
• Maintained high level of engagement among staff and customers
• Manage center financials including labor hours, payroll, tuition
• Main point of contact for employee benefits enrollment

• Temporary position
• Sourced applicants for specific clients
• Created interview templates for viable candidates
• Conducted phone screens
• Scheduled and prepared candidates for second round interviews

(Covid Layoff)

• Influence decision making on budgeting, enrollment, hiring
• Monitor quality assurance
• Perform annual evaluations on each center to ensure compliance with The Learning Experience brand
• Ensure franchisees running profitable center using daily, weekly, monthly, yearly reports
• Main point of contact for franchisees opening new centers - ensure successful center opening and reaching 90 enrollments within 90 days of opening
• Train new staff

• Management
• As the company’s first official recruiter/care manager, established and developed team to effectively perform duties
• Managed team of 7 direct reports who managed nanny quality and performance for 30-40 nannies each
• Managed nanny performance with quarterly reviews and performance improvement plans
• Weekly auditing of systems, performance and trends to ensure high effectiveness in current processesOperational Management
• Developed Standard Operating Procedures (SOPs) to codify and improve operations procedures including;○ Efficient nanny placement process for clients○ Nanny probationary hiring process

Greater Boston Area

Somerville, Massachusetts

• Director II certification through EEC
• Attended/hosted marketing events to increase center enrollment
• Maintained positive relationships with community and its businesses
• Maintained engagement among both staff members and families
• Oversaw responsibilities of Assistant Director are completed with efficiency and accuracy
• Responsible for financials of center including family accounts