Sandra Deleon Email & Phone Number

Rosemont, Illinois

Naperville, Illinois

Coordinator the flow of incoming work for team members• Conduct monthly one on one’s with each team member• Cross train staff members on various job functions and rotations schedule• Work closely with Direct Reports• Work with outside vendors regarding audit result• Handling coverage for Post Closing workload• Back up for Manager• Research complex loans• Audits of team members• Maintain Weekly Report with a direct impact on Audit findings• Daily office functions• Conduct Interviews• Also Post Closing functions listed below

Chicago,Illinois

Responsible for responding to deficiency request from investors prior to loan purchase.• Analysis of the accuracy of the deficiency and response including either dispute or cure• Knowledge of our investor and agency guidelines in order to efficiently and accurately respondto clear loans for purchase• Identifying and reporting trends in deficiencies to management for training opportunities• Work closely with internally with our Mortgage operations staff and Managers (Sales,Processing, Accounting, Shipping, Underwriting, and Closers)

Knowledge of Illinois Workers Compensation Commission (IWCC)• Creating fee schedule reports and interest statement analysis reports for patients accountsaccording to Illinois Worker Compensation Commisions CPT codes• Generating and tracking worker compensation letters• Referring accounts to Account managers, Medical Billers, and Corporate Attorney• Working closely with third party Attorneys on workers compensation accounts• Handling and processing of Personal Injury liens• Tracking and Requesting settlement contract from IWCC• Tracking Settlement Checks• Prepare account packets for Corporate Attorney on Illinois workers compensation commissionaccounts.• Monitoring, tracking, and follow-up with Physicians regarding Independent Medical Evaluations(IME) and/or Utilization Reviews (UR)

Chicago, Illinois

• Provide management direction to a diverse staff of 10.• Guide, coach and mentor staff members to enhance their knowledge and skills to maintain andimprove efficiency.• Promote and counsel team on organization strategies, goals, philosophy, procedures andpolicies.• Conduct monthly, semi-annual and annual performance reviews.• Consult and guide staff performance, attendance and Human Resource issues.• Conduct employee disciplinary sessions and performance planning sessions.• Participate in the hiring of all personnel including conducting interviews, screening applicantsand making hiring and salary recommendations.• Recommend and authorize all merit increases and staff promotions for department• Handle escalated customer issues, inquiries from branch personnel, and walk-in customers.

Help supervise 11 Team members• Perform supervisory duties while supervisor is out of the office• Assign job rotation schedule and work schedules for the month• Assist with staff training• Gather training hours for Month-End Report• Analyze daily and monthly volumes for Subordinations, Non-Equity Paid Loans, and FloodTracking• Conduct Audit for Subordinations, Non-Equity Paid Loans, and Flood Insurance• Coordinate workflow and work distribution for Non-Equity Paid Loans.• Processing Equity Paid Mortgages, issuing releases, and paid off letters• Handle escalade issues• Assist System testing, development, and implementations• Processed customer request in person and via phone• Scanning and retrieving Loan Files

Research Bank Liens pertaining to Auto loans and Equity Portfolio• Reviewing and Processing Subordination request• Securing and Processing collateral documents for Auto loans and UCC filing• Research Lien filing on Equity Portfolio with Counties and Title Company• Mailing and faxing letters• Processed customer request in person and via phone• Data entryReceptionist / Customer Service Representatives

Meet and Greet customers• Handle Internal and external phones calls• Service for new accounts and existing accounts• Troubleshoot retail customers account issues• Wire transfers• Processed customer request in person and via phone• Cross selling bank products

Performed daily teller functions, including special service transactions• Processed customer request• Cross Selling bank products

Education record

Diploma, General Studies