Hired, promoted, and managed a team of managers and up to 100 employees who provide support to various customers throughout the US. Developed annual budget and managed financial performance. Reported and delivered SLA’s, including call center metric reporting.The Site Operations Director is a client centric role that acts as strategic partner to the contacts of the client’s organization.•Recruit, manage and develop staff•Fully responsible for managing P&L performance, including monitoring and controlling costs•Achieve budget profitability and identify opportunities for growth•Build and maintain strategic partnership with the client through an extensive and active understanding of the client’s business, strategic direction, processes, and policies•Manage and achieve financial objectives of assigned contracts and areas, including operational improvements, expense management, account growth, and revenue and contribution attainment•Develop requirements for reports, forecasts, analyses, and other marketing related activities•Build top of mind awareness which fosters a consultative relationship and increased business with the on-site client•Consistently exceed client expectations, facilitate and drive change in a fast-paced and dynamic work environment

Oversaw team of 60+ employees, managing all aspects of employee management, providing leadership and guidance, maintaining ongoing two-way communication, and promoting professionalism and outstanding customer service. Was promoted to Site Operations Director after 2 years in role.

Hired to oversee a small team of 12, guiding employees in documenting processes and developing improvements. Was promoted to Site Operations Manager after one year.Randstad acquired Spherion in 2011.