Sandra Drake Email & Phone Number

Greenville, SC, US

Greenville, South Carolina Area

Greenville, South Carolina Area

Greenville, South Carolina Area

• As the DIRECTOR OF CUSTOMER SERVICE my accomplishments and duties were:
• Directed and developed a full functioning 24-hour call center serving over 18,000+ hospice patients with 20+ FT agents
• Maintained HQAA (Healthcare Quality Association on Accreditation) compliance requirements – Patient records, Medicare billing, and HIPAA.
• Accomplished call center human resources objectives by recruiting, selecting, orienting, assigning, coaching, counseling and disciplining employees.
• Scheduled, communicated job expectations, monitored, appraised job contributions for performance raises and enforced policies and procedures
• Established Quality Assurance measures and teamed with the trainer developing training topics, system training manuals, and tools for new employees and ongoing employee training.

Eastern North Carolina

• MARKETING DIRECTOR / CLIENT RELATIONS:
• Directed and coordinated marketing efforts and activities to promote medical equipment and supplies.
• Developed and maintained relationships with community referral sources in order to be the choice medical equipment provider.
• Reviewed and reported the effectiveness of the marketing efforts through reports, interviews and sales trends.
• Completed quarterly forecasting and monthly financial reviews.
• Resolved referral source issues/concerns and coordinating appropriate corrective actions.

Education record

Bachelor Of Science - Bs

Associate Of Science - As

Certified Nursing Assistant, High School Diploma