T&S ROOFING SYSTEMS – Miami, FLOffice Manager (November 2007 to January 2012) Full responsibility for day-to-day business operations, continuously evaluating processes and procedures to optimize efficiency and cost effectiveness, and ultimately the company's bottom-line. Instrumental in developing company vision, strategic planning, and internal systems. Manage many projects simultaneously, thriving in a high volume environment while servicing customers with the utmost professionalism.Selected Contributions:•Provide direction and supervision overseeing business operations by upholding the quality, cost effectiveness and efficiency of day to day operations.•Developed and implemented improvements of operational policies and procedures for key management functions including financial reports, accounts receivable, accounts payable, direct billing, collections and payroll.•Proven strong analytical and problem solving skills identifying needed operational improvements and accomplishing targeted project goals.•Experienced in sourcing products internationally and conducting business in a multicultural environment involving various industries simultaneously. •Processed and expedited purchase requisitions for supplies, equipment and services; completed permit applications and registered notices of commencement for all projects with the appropriate departments.•Improved overall customer satisfaction while working independently on assuring an excellent rapport with clients.