I am searching for my next professional role while doing personal development & volunteering.

Led a cross-functional team (up to 20) delivering enhancements & support of Salesforce implementation.✓ Scrum master (SAFe) & support manager of all technology products.✓ Led on time & quality delivery: roadmap, roll out plan, project status & log, risks & dependencies. ✓ Decided on team make up, performance management, coaching & development plan - servant leadership. ✓ Managed suppliers incl. engagement model, building a strategic relationship & contract negotiation.✓ Led 2nd & 3rd stages interviews to recruit new talents.✓ Set up & facilitation of Delivery Lead guild. Main achievements (project duration: 2 weeks - 6 months; team: 7 to 20 people; projects in parallel: up to 4):★ Increased team performance by 25%, built efficient & collaborative partnerships with technical (infosec, architecture) & business (front & back office, marketing) teams, improved colleague retention & development.★ Streamlined support process to decrease resolution time, remove bottlenecks & improved colleague experience. Created a knowledge basis to foster knowledge sharing & promote self-help. Reviewed & enhanced support & training materials. Provided trends, volumes but also categorisation & analysis on tickets which helped identifying enhancements to be performed. Reduced number of tickets by 25%.★ Created processes to manage SF access control, designed & implemented a new permission model ahead of SF feature deprecation aligning it to business changes -> reduced the insider risk from material to moderate.★ Enhanced UI/UX reducing the costs of admin tasks up to 85%, increased operational efficiency up to 75% by streamlining business processes.★ Created a 360 view of client, from consolidation of information from multiple systems feeding into data lake and surfaced into golden source system, incl. drill down feature, enriched with elements calculated in-house from external data feeds which improved colleague & client experience & supported better conversations.

✓ Lead business analyst & product owner (Scrum) of all digital products (website & bespoke portals or applications). ✓ Involved in design & creation of technology stack/environment & service from the ground up when joint venture created incl. but not limited to BA framework, templates, processes & strategic roadmap.✓ Coordinated the work of multiple teams incl. 3rd parties; roadmap, release plan, project logs & status. Main achievements (project duration: 2 - 8 months; team: 5 to 10 people; projects in parallel: up to 4):★ Increased website traffic & lead conversion by 50% re-design to align with re-branding & supported generation of new business from partner companies by creating white label micro-site customisable by the marketing team using the CMS. ★ Automation of regulatory checks on people SPW is interacting with incl. data sources identification, cleansing, consolidation & integration with 3rd party reducing a material risk to moderate; first step of the CLM roadmap. ★ Increased operational efficiency & client experience and satisfaction by creating bespoke portals streamlining on boarding process from a few weeks to a few days & allowing the review of investments valuation.

✓ Gathered & elicited requirements, created documentation, performed competitor's analysis, improved processes, managed backlogs.✓ Product owner (SAFe) of digital products/platform.✓ Led a team of up to 4 business analysts.✓ Delivery lead / scrum master (SAFe) coordinating cross-functional & distributed teams. Main achievements (project duration: 2 weeks to 4 months; team: 5 to 15 people; projects in parallel: up to 3):★ Mitigated risk from material to moderate by setting up & configuring a client authentication platform incl. infrastructure, migrating an internal document management system to a supported version & creating document & data interfaces (with FE Fund Info 3rd party) for regulatory reporting & document dissemination. ★ Enhanced the client experience & attrition by improving an online flagship tool, creating an API to provide content to various channels & creating/enhancing workflows of customer interactions (using Salesforce Marketing Cloud journey builder).

✓ Product manager of digital products (websites and bespoke portals).✓ Gathered & elicited requirements, created documentations, streamlined processes, managed backlog - Product owner.✓ Led the coordination/delivery of cross-functional & distributed teams - Scrum master.✓ Key technology stakeholder in working groups (tactical & strategic) composed of C-levels & heads of. Main achievements (project duration: 4 to 9 months; team: 3 to 12 people; projects in parallel: up to 4):★ Fostered collaboration, increased value delivery & streamlined how change & transformation were done by designing & implementing a framework, based on Agile, for a department of about 50 people.★ Improved client engagement, experience & satisfaction via responsive design, new features & user journeys.★ Created a robust & scalable governance environment to produce & distribute PRIIPs documents.

✓ Led the definition, technical design, implementation, releasing & support of CMS based client websites. ✓ Managed a team, client facing & hands-on implementation; Scrum Master & Product Owner (Scrum).Main achievement (project duration: 2 to 6 months; team: 2 to 5 people; projects in parallel: up to 3):★ Improved operational efficiency re-factoring Vitec videocom cross-brand sales e-commerce website.

Relocation to UK

✓ Product manager of half of Qantas & Lufthansa e-commerce websites; enhancements & support.✓ Business analyst, product & project manager (Waterfall), product owner & scrum master (Scrum/Kanban).✓ Line managed a team of up to 20 cross-functional colleagues; motivation & growth. ✓ Internal & external stakeholder management; client facing role. ✓ Hands-on implementation including multiple integrations with 3rd parties.✓ Client on site as SME during User Acceptance Testing phase (Sydney AU & Frankfurt GE). Main achievements (project duration: 1 month to 2 years; team: 2 to 20 people; max number of projects in parallel: 3):★ Improved client experience, operational efficiency & revenue generation by refurbishing Lufthansa website adding an internal CMS product & new features and providing an API to build mobile app.★ Increased revenue generation: shopping basket, ancillary services, cash upgrade & car bookings.★ Business as usual projects: small add-ons or features update.

✓ Adaptation of a tool to the firm’s needs✓ Providing tutoring, newcomer formation and specifications writing Technical stack: Java & specific JDK, SQL, Toad, Eclipse

✓ Functional and technical analysis, development and tests of a web application enabling to monitor production activities✓ Specifications writing and participation in process enhancement Technical stack: Java EE, WinCVS, Lotus Notes, MS SQL 2000 server, Weblogic