Sandra E. Email & Phone Number

Ikeja, Lagos, Nigeria

• Forecasting, account resource allocation, account strategy, and planning and all ways to manage sales.• Contribute to the creation, presentation, and sale of a value proposition.• Close the deal by negotiating pricing and a contract.• End-to-end responsibility for new and current customer relationships.• Develop and maintain solid customer relationships, and act as a trusted advisor to the clients to keep their accounts in good shape• Organize deployment and continuous delivery of our cutting-edge product suite with service delivery teams.• Develop comprehensive solution recommendations that address all areas of the application and Brands across the digital space.• Manage and support accounts, including account planning, sales forecasting, and enabling organizational alignment in cross-functional virtual teams. • Oversee the execution and delivery of campaign reporting at agreed timelines with clients.• Manage client budgets and support account teams in preparing and monitoring of spend on clients’ campaigns• Collaborate with the Finance team to limit write-offs, bill clients accurately, chase unpaid invoices, and do reconciliations.• Resolve escalated complaints and prevent additional issues by innovatively improving processes. Help integrating accounts, optimize reports and support to reach KPIs• Manage and help maintain, grow, and optimize existing partners using analytics tools for reviewing the current state the Clients account and ongoing performance.• Have a proactive approach to managing relationships with clients - thinking from their POV and working backwards to deliver excellent service.• Manage the workload of the account/brand teams and help remove blockers to the delivery of projects.• Build and manage a symbiotic relationship with creative teams and ensure the full benefits of such an aligned relationship are harnessed in the execution of projects.

Ikeja,Lagos

• Handling strategic online initiatives• Leading marketing campaigns from the idea stage through to their execution and implementation• Monitoring and evaluating online media campaigns to keep them fresh and effective• Directing the hiring of marketing and promotions staff and supervising their work• Negotiating advertising contracts• Working with other department heads and staff to discuss plans and marketing strategies• Collaborating with finance staff to set and stay within budget• Staying current with emerging opportunities in the digital marketing world• Well-versed in the use of social media as a marketing tool• Understands website metrics and best practices• Experience with search engine optimization, lead generation, and email marketing• Communicating with clients and gathering information about a project’s scope, budgets and timelines• Meeting with other executives to discuss clients’ project goals, progress and outcome• Developing budgets and timelines for clients and the company they work for Coordinating teams to meet project milestones• Assembling new teams to meet clients’ or businesses’ goals

Lekki Peninsula, Lagos, Nigeria

• Tracked and reported on marketing campaign performance monthly to help with optimizing current and future plans.• Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.• Delivered effective and innovative digital campaigns for products for clients• Leveraged tracking data to segment target audiences, trigger campaigns and personalize content.• Developed backend-tracking URLs to measure campaign results and determine ROI.• Masterminded highly successful digital strategies for various platforms to attract customer engagement• Improved click-through rates, conversion and other important KPIs with strategic approach.• Optimized social media channels and web pages to improve SEO and usability.• Created content strategies for digital media.• Maintained continuous check on engagement, leads, conversion and viewership metrics, optimizing and enhancing campaigns based on current trend data.• Collected and analysed Web metrics such as visits, time on site and page views per visit.• Created customized marketing materials to increase product awareness.• Produced and submitted weekly reports outlining progress against KPI objectives.• Helped clients develop website portals and social media pages to promote businesses.• Developed paid client ads for use on diverse social media platforms, achieving average of 50% users per ad.• Identified appropriate KPIs and reported key metrics from digital campaign• Create an internet marketing plan for the entire department.• Managed and monitored the E-commerce Marketing Team Management• Working along with the IT department, set up site analytics• Lead generation for customized marketing initiatives• Keep in touch with the IT department to guarantee system security.• identify and contact potential affiliates• researches and develops ideas for improving user experience• Keeping up on current marketing best practices

Reviewed subcontractor scopes, schedules, and work against project blueprints.Facilitated communication between office and field teams for project work.Assisted project manager with successful running and completion of projects.Maintained strict safety compliance with regular inspections and quality checks.Planned and accomplished project goals with complete understanding of procedures, policies, and business practices related to task givenRead specifications, such as blueprints, to determine construction requirements or to plan procedures.Helped workers complete tasks with hands-on assistance at job locations.Budgeted projects accurately by considering expected material needs and workers required for each task.Updated records with required project details such as personnel and production data.Maintained code compliance for all jobs with strict conformance to quality standards.Coordinated work activities with other construction project activities.Managed site safety through improved training and

Lagos

Protected customer and company information with strict use of established security procedures.Maximized satisfaction by anticipating needs and consistently offering expert support.Investigated and resolved customer concerns related to order inquiries and delivery tracking.Closed out 85% of issues on first calls by using expertise, prepared scripts, and good research abilities.Managed paperwork and Software updates for new sales and program sign-ups.Followed up with previously assisted customers to offer additional support and check satisfaction with resolutions.Implemented solutions for service issues and recorded customer interactions on the CRM portal.Handled customers’ advanced needs with properly escalated calls and scheduled service appointments.Answered 300 inbound calls each day to handle various concerns, set appointments, and close sales.Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions.Resolved issues based on thorough investigations of concerns.Sold products to customers during routine service calls using strong cross-selling abilities.Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans.