Sandra Eberhard Email & Phone Number

Washington, DC, US

NY & DC

As a Regional Partner Organization (RPO) of WBENC, WBEC Greater DMV certifies more than 2500 businesses each year as 51% woman-owned, operated, managed, and independently run. As part of our network, women business owners get access to diverse corporate support and their supplier diversity programs. As a valued and respected alliance partner, we provide.

Overall management responsibility for the Certification Program in the Washington, D.C. Regional Office. This includes recruitment and retention of certification committee members; adherence to all of WBENC’s Standards & Procedures; outreach to and retention of certified women business owners (WBEs); program development and implementation; recruitment and.

• Directed all administrative aspects of broker distribution operation providing group and individual health benefits, employee and employer communications and wellness services ensuring compliance with all contractual.
• Created, established and implemented departmental policies, goals, objectives and procedures for account management and administrative staff to support business operations in all departments
• Collaborated across departments to vet, customize and Install agency management system to capture, report and manage client data for smooth and efficient running of workflow and revenue tracking
• Liaised with 3rd party vendors to improve deliverables and communication out reach to increase client understanding and utilization of eService products

• Set direction, policies, and guidelines for the administrative and shared functions in the northeast region while working collaboratively with national teams improve efficiencies in work processes and workflow.
• Prepared operational plans for regional field offices
• Reduced budget 30% by efficiently leveraging technology to reduce staffing levels 38% while incorporating self service models in all offices.
• Improved unit cost of National Accounts Fulfillment 32% from 2002 - 2003 by training and working with the users throughout the year to understand the cost drivers for fulfillment and how to improve them.
• Directed administrative support to the business units in 17 offices, creating workflows, policies and procedures enabling sales, provider and customer service units to run efficiently
• Created career path and recognition program for employees, improving morale and attendance culminating in reduced attrition rate of 20%.

• Direct the activities of 100 employees servicing 200,000 covered lives and over 10,000 providers and hospitals. Develop policies and procedures to ensure compliance with New York State regulations. Facilitate.
• Won 1997 MCI Service Achievement Award by restructuring department from multi-step to single station processing workflow and improving efficiencies 52% and accuracy 200%.
• Increased member satisfaction 8% and improved Loyalty Index by successfully implementing quality improvement policies and procedures.
• Improved provider satisfaction by achieving and maintaining “Best in Practice” service levels for claim payment efficiencies and accuracy.
• Decreased attrition 32% through establishing achievable measurements and standards for all service related performance functions and providing career development opportunities.
• Saved the corporation $6,700,000 and enforced an appropriate payment of provider billing by guiding the retrospective review of claims and installing expert software to uncover improvement opportunities.

• Administered compliance and quality assurance guidelines and training for department of 700. Assisted department head in the development and achievement of financial and productivity goals. Managed owned facility.
• Saved $30 million by planning, directing and guiding successful migration of three million policyholder records in five months.
• Reduced operating expense $120,000, improved competitive marketplace position and minimized environmental impact by eliminating paper goods in company subsidized cafeteria.
• Won Board approval for $8 million office site renovation including energy management and fire system, conversion from electric to gas and all construction necessary for Energy Code and American Disabilities Act.
• Streamlined facilities budget to $3.5 million from $5 million by controlling all expenses, renegotiating contracts, cutting overtime by 50% and reducing staff by one third.