• CTACC Certified Life Coach at The Next Step (www.thenextstep.life) • Specializing in adults of the 'Sandwich generation' (You know who you are!) • Encourage clients to expand horizons and manage successful outcomes to their own obstacles • Supply weekly personal coaching and accountability through phone calls and personal meetings• Speak and present to various groups about the benefits of Life Coaching and accomplishing your goals.

• Health Coach ID: 100361142• Provide clients with guidance on healthy living including weight loss and exercise routines • Use social media tools, such as downloadable apps and facebook, to support and encourage current and prospective clients • Supply weekly personal coaching and accountability through phone calls and personal meetings• Speak and present to various groups on the importance of good health and challenges of obesity• Create and send client specific emails weekly, based on topics to help with their goals

ICD -10 proficiency exam passed 2015CPC for ICD-9 1993

• Provided all information for buyout of Good Shepherd Medical Clinic
• Collected past balances from insurance companies and patients to close GSMC checking account• Continue to contact Medicare for PQRI and e-prescribing incentive money to be able to close GSMC saving accounts• Implemented new practice management computer system (NexGen)/converted old information (Medisoft)• Trained staff on new computer system, new policies, new collection methods• Educating patients on new systems• Researched 3 years of our charges to decide if we should be reimbursed RVU’s or fee for service• Instrumental in assisting other office managers regarding questions on 3-year research needed for RVU’s o Response after 6 months: 10 physicians have switched to RVU’s for reimbursement• Recognized by other 11 GSMC physicians as making the correct choice in being reimbursed by RVU’s

• Implemented Electronic Medical Record program (SOAPWARE), Medisoft, Drag ‘n’ Dictate, and X-Link • Acted as primary resource for all computer training and troubleshooting including the implementation of eight new computers• Continuously looked for new ways to lower office expenses while increasing revenue opportunities and providing patients with superior service• Continued with prior responsibilities of Office Manager and Medical Consultant

• Performed coding and documentation audits on patient charts• On a quarterly basis, conducted CPT and ICD review and updated applicable insurance billing and coding while auditing patient charts• Conducted bi-annual financial audits of HMO and Medicare charges to verify provider reimbursement and disputed faulty payments• Lead provider and staff briefings to guarantee appropriate documentation being recorded

• Developed new billing process, which resulted in more organized and efficient
collections and increase employee productivity• Developed policy and procedures manual for lab and all GSMC offices• Implemented new purchasing process and reorganization of the diagnostic center• Trained new lab manager and professional coder and collections professional• Provided all documentation for financial disbursements and monthly financial
reports to physicians

• Area of focus: Medial Office Procedures • Instructed students on medical office procedures including using medical software programs and sharing textbook and real life office situations

• Assisted merge of ten individual physician offices into Good Shepherd Medical
Clinic • Acted as Human Resources director; interviewing, hiring, training and dismissal of office staff• Managed all medical records including documentation of personnel payroll• Financial liaison, banking and accounting representative, and tax preparation• Input insurance billing, reviewed and posted all explanation of insurance benefits and resubmitted all denials including patient billing, posting and collection• Made insurance and patient calls regarding collection issues• Coded ICD and CPT updates, installed computer upgrades and scheduled
provider appointments
• Recorded providers CME’s
• Drafted and implemented new policy and procedure manual for office employees• Covered every position in office when staff unavailable• Worked with PHCC interns to learn daily office work and experience “office life